Need some help?
We got you covered
How to Videos
Setting Up Your JackRabbit OG
JackRabbit OG First Ride
Setting Up Your JackRabbit XG
JackRabbit XG First Ride
Folding Your JackRabbit OG
JackRabbit OG Air-Sea-Land Travel Bag Guide
Getting Started
No assembly required! JackRabbits come fully assembled and can be set up to ride without any tools!
Before you ride, you should do the following:
For JackRabbit OG: watch this Set Up video
For JackRabbit XG: watch this Set Up video
As covered in the Set Up videos, be sure to fill up the tires with air to the correct pressure, charge the battery, and attach the handlebars securely.
You’ll also need to set the proper saddle/seat height, put the foot pegs down, and test the braking and bell. Then you’ll be ready to learn how to ride!
Not sure which JackRabbit you have? An easy way to tell the difference between the Jackrabbit XG and JackRabbit OG is that the XG has a brake lever on each side of the handlebars while the OG has a brake lever only on the right side of the handlebars. The JackRabbit OG is the original JackRabbit model and there are a couple versions as described in the JackRabbit OG Technical Specifications section below.
No need to remove the battery to charge your JackRabbit! To charge, locate the charge port under the main rectangular frame of your JackRabbit, pop the charging cap open, and insert the round plug into the charge port.
For JackRabbit OG: the charging port is under the frame and at the front of the bike, near the front wheel.
For JackRabbit XG: the charging port is under the frame at the rear of the bike frame.
Then plug in your charger into a standard US 100-240V AC outlet. Please note, the JackRabbit cannot be recharged directly from a USB port or a car's 12V DC outlet.
From a dead battery and using the included charger, a JackRabbit will take about 3 hours to reach full charge from a fully depleted battery.
We also offer an Extra Battery accessory that works with both JackRabbit OG and JackRabbit XG, so you can instantly swap in more power
JackRabbits use bicycle tires and innertubes that require air in them at the proper pressure to ensure safe and comfortable riding, and maximum range.
In the USA, the common term for the pressure level is “PSI” and the necessary PSI range is shown on the side of the tire. For the tires on most JackRabbits, the accepted pressure range is 40-65 PSI, but be sure to check the range on the side of the tire.
Use a bicycle pump to inflate to the recommended PSI range. More pressure will reduce rolling resistance and increase range. Less pressure will provide more cushioning and reduced range.
Don’t over inflate or under inflate; proper pressure within the allowed range is important!
For JackRabbit OG:
- Open the handlebar clamp on the JackRabbit OG that is located on the bike’s handlebar stem hole above the front wheel.
Hold the handlebars above the bike so that the throttle and brake is on the right side of the bike. Make sure the cabling is in front of the handlebars. - Insert the handlebars stem into the stem hole.
- Using your finger, press the silver pin on the handlebar stem as it enters the handlebar stem. Feel for the silver pin to click through the hole in the stem base and lift the rubber push button on the handlebar stem base to confirm that the silver button popped through the hole.
- Align the opening on the handlebar clamp with the slot in the stem base. Turn the knob on the handlebar clamp clockwise to tighten and then push the clamp towards the stem to lock in place.
- While opening and closing the clamp, re-adjust the tightening knob as necessary so that it takes moderate pressure to close the clamp with the palm of your hand. The pressure needed to close the clamp should be high enough that it leaves a temporary visible impression on the palm of your hand to close the clamp.
Check out this video for more help inserting and securing the OG handlebars.
For JackRabbit XG:
- Open the handlebar clamp on the JackRabbit XG that is located on the bike’s handlebar stem hole above the front wheel. Hold the handlebars vertically with the throttle side of the handlebar highest in the air. Have all of the cabling in front of the throttle and brake levers
- With the handlebars vertically oriented with the throttle side of the handlebars at the highest point, insert the handlebars stem into the stem hole and then rotate the handlebars so that the throttle side of the handlebars rotates down and to the right into the riding position. You should feel the handlebars following a spiral rotating track and then drop down into place once inserted correctly.
- Align the opening on the handlebar clamp with the slot in the stem base. Turn the knob on the handlebar clamp clockwise to tighten and then push the clamp towards the stem to lock in place.
- While opening and closing the clamp, re-adjust the tightening knob as necessary so that it takes moderate pressure to close the clamp with the palm of your hand. The pressure needed to close the clamp should be high enough that it leaves a temporary visible impression on the palm of your hand to close the clamp.
Check out this video for more help inserting and securing the XG handlebars.
Our research shows that it takes less than 5 minutes for most people to become a comfortable rider on a JackRabbit. But take your time and enjoy the learning process! Watch the below quick video or read the below steps
For JackRabbit OG: Watch this video to learn how to ride a JackRabbit OG
For JackRabbit XG: Watch this video to learn how to ride a JackRabbit XG
JackRabbit Riding Steps:
First, check to make sure that:
- Your footrests are flipped down
- The handlebars are firmly secured in riding position
- The brake is working
- There is air in the tires to the correct PSI range
- And the seat is at the right position for you
- Now, sit on the JackRabbit in the riding position with both feet firmly on the ground and both hands on the handlebars.
- Grip the handlebars with both hands, and make sure you are familiar with the brake lever on the right.
- For your first ride, try coasting before applying electric power. On a nice flat ground (like an empty parking lot), push off with one foot and as you start to coast, let your legs hang for a bit and then lift up and rest your feet on the foot rests. Coast for a bit more and try steering left and right. Test the brake a few times. Sit comfortably back and try not to lean too far forward on the handlebars. Relax, coast and glide!
- Once you’re comfortable coasting and gliding, it’s time to turn on the power.
- While stationary, press the power button on the right side of the handlebars above the thumb throttle. The LEDs (JackRabbit OG) or display (JackRabbit XG) on the throttle should turn on, showing that you have activated power and what the battery level is.
- Before pressing the throttle, push off with one foot to start your forward movement and place both feet on the foot pegs. Once you are coasting and moving forward, use your right hand thumb to slowly press on the throttle. The more you press, the more power will be applied so start slow and get used to the power as you ride.
Have fun!! When you are finished with your ride, remember to turn off the power button to save battery. And always wear a helmet when riding!
Press the power button above the thumb throttle.
For JackRabbit OG: Press the gray button directly above the thumb throttle. When it’s on, the battery level LED lights will be on. When it's off (or the battery is dead), the LED lights will be off.
For JackRabbit XG: Find the middle button with the international power symbol on it (
) next to the display. Press and hold for about a second. When it’s on, the display will show information on it. When it's off (or the batteries are dead), the display will be blank.
When you are done riding, make sure to turn the power button off to save battery power. The JackRabbit XG will automatically turn itself off after a few minutes but the JackRabbit OG will not turn itself off.
On the right side of the handle bar is a thumb throttle that controls the speed of your JackRabbit.
Your speed will depend on how far down you press this throttle. The JackRabbit will go faster the harder you press down. Make sure to press the throttle lightly at first to get used to your speed.
To maximize range, we recommend pressing the throttle just enough to get to a nice cruising speed, and not pressing it all the way down all the time. Press, then release and coast.
The JackRabbit OG is our first product, the original micro ebike. The JackRabbit XG is our latest product, the original mini electric motorbike. An easy way to tell the difference between the Jackrabbit XG and JackRabbit OG is that the XG has a brake lever on each side of the handlebars while the OG has a brake lever only on the right side of the handlebars. The JackRabbit OG is the original JackRabbit model and there are a couple versions as described in the JackRabbit OG Technical Specifications section below.
JackRabbit OG
JackRabbit XG
Speed
20 mph + 100% electric
20 mph + 100% electric
Weight
Ultra light 24 pounds
32 pounds
Folds Flat?
Yes - most compact
Yes
Folded Dimensions
45” long x 7” wide x 30” high
50.4” long x 7” wide x 31” high
Ride Mode Dimensions
48” long x 21” wide x 39” high
Larger vs OG: 53” long x 24” wide x 38” high
Range
10+ miles*
20+ miles*
Power
300W
500W
Hill Climbing
16% max**
20% max**
UL Compliant
Yes
Yes
Swappable Battery
1
2
Display
None
Speed, distance, battery + backlight
Power Levels
1
3 - Eco, Mid & High
Battery Level
3 lights
5 level power indicator
Brakes
Rear
Front & Rear
Lights
Not included
Attachable front & back
Foot pegs
Basic rubber
XL metal moto-style
Plane Friendly
Yes
Yes
Front Wheel Quick Release
No
Yes
Maneuverability
Extreme! Tight-turn capable
High
Heights Supported
4’10” to 6’2”
4’9” to 6’6”
Weights Supported
Up to 240 lbs (109 kg)
Up to 275 lbs (125 kg)
Frame
T6 6061 aluminum iconic beam design
T6 6061 strength enhanced w/ internal routing
Price
$999.99
$1749.99
Best for
Grab-and-go portability. Fits almost everyone from petite folks to pro athletes!
Going further on a super smooth ride. Perfect for folks who want a larger frame and better hill climbing, but that still want game-changing portability
Final Thoughts
The OG is our lightest + most portable model, with a traditional bike look and feel, and a zippy and maneuverable ride. It’s perfect for everyday commutes or as a super compact travel buddy (fits easily in a car trunk, boat, plane - wherever!).
The XG features BMX-inspired styling and adds more oopmh with 2x the range, faster hill climbing, an extended frame (25% larger than OG), plus, a digital display, power levels, and metal moto-style footpegs. It's the ultimate JackRabbit for adventuring on rough terrain or getting through that extra long commute.
JackRabbit OG
$999.99
JackRabbit XG
$1749.99
(most
compact)
**Dependent on total weight, speed diminished.
Adjusting, Using, and
Maintaining Your JackRabbit
To adjust your seat, find the quick release lever just below your seat cushion.
Flip open the quick release lever, and move your seat up and down. The ideal seat height should allow both feet to be flat on the ground when seated. You should also be able to walk onto the JackRabbit from behind with the seat going between your thighs and just below your buttocks (unlike a traditional bike, you don’t need to throw your leg over the frame of a JackRabbit).
Clamp down the quick release lever when your seat is at the right height.
If you find that your seat slips down when you sit on it, it’s likely because the quick release lever needs to be tightened.
To tighten the quick release lever, flip it open. While open, adjust the knob on the quick release band to increase the pressure when closing the lever. The pressure should be set so that it is not effortless to close the lever, but the pressure does not need to be so high that it’s difficult to close the lever.
You can check your battery level by turning on the power button located on the battery gauge found on your handlebars, above the throttle.
For JackRabbit OG: The OG is fully charged when all three battery lights are on (red, yellow and green). As you lose charge, these battery lights will start to disappear.
For JackRabbit XG: The XG is fully charged when all four battery icons on the right side of the display are filled. As you lose charge, these battery icons will start to disappear.
When you see only the red light on the JackRabbit OG or you only have one battery icon on the JackRabbit XG, we recommend that you charge your JackRabbit as soon as possible or swap in an extra battery.
To charge your JackRabbit battery, see here.
To swap in a new battery, see here
.You can lock your JackRabbit with a typical bike lock, including the locks we offer on our Accessories page.
The best place to lock your JackRabbit is to run the lock through the closed-loop “triangle” portion of the rear of the bike; through the frame triangle from the seat tube to the back tire. We recommend positioning the lock to the closed-half loop metal frame on the rear tire.
However, where allowed, we encourage bringing your JackRabbit indoors with you and not locking at all. Most places will allow you to walk your JackRabbit inside, given its small and discreet design. See here for how you can easily switch it into folded “walk mode” to roll it effortlessly and conveniently indoors.
Or, you can also carry it inside! See here for how to do so.
Here are a few tips to keep your JackRabbit in tip top shape:
- Be sure to check your tire PSI regularly, which should be around 65 psi. If that’s not the case, add some air with a hand-operated pump with a pressure gauge.
- Note: If you purchased your JackRabbit before November 2021, please check the side of your tire for the recommended tire pressure which might differ from 65 psi.
- Wipe it down with a damp towel to keep it clean.
- Check the tightness of all bolts on your JackRabbit from time to time, including the footrest bolts.
- It's best to keep your battery plugged in whenever you are not riding your JackRabbit. At the very least, make sure to plug in the battery once every month.
Not recommended. Although the JackRabbit does great on light gravel and bumpy roads, it’s not designed to be ridden in the snow or in deep sand.
The JackRabbit is IPX4 water resistant, which means it can handle splashes of fresh water from any direction.
Your JackRabbit can handle a freshwater rainshower but it should never be immersed in water.
Avoid any splashes of salt water and NEVER EVER immerse the JackRabbit in salt water. Immersing batteries in salt water can be dangerous and should be strictly avoided.
To keep your JackRabbit clean, we recommend using a damp towel. Mild detergent works fine. Even a baby wipe works great!
No, you can’t adjust the handlebar height.
This allows to keep the JackRabbit as light as possible. And after extensive testing, we’ve designed the handlebar height to and distance to work for the widest range of JackRabbit riders.
So, sit back on the seat, relax your arms and shoulders, and ride comfortably! No need to hunch your shoulders up or lean on the handlebars - as both will negatively affect handling and fun.
JackRabbits come with batteries already installed. You can charge your battery without needing to remove it as described here. You only need to remove a battery if:
- You have a spare battery and want to swap out a full one for a depleted one, or
- You are checking your JackRabbit as luggage on an airplane and need to remove the battery to bring it in your carry-on
To remove a battery, you’ll need to unlatch the battery using the battery latch under the frame. Depending on your JackRabbit model, you’ll either use a key or a latch knob to unlatch your battery as follows:
For JackRabbit OG: Most JackRabbit OGs use a barrel key to lock the battery in. Insert the barrel key that comes with your JackRabbit underneath the frame. Then, rotate the key 90 degrees. It should rotate easily. If it doesn’t, jiggle and finesse it. No hard effort is needed.
For JackRabbit XG: JackRabbit XGs use a latch-knob to secure the battery in the frame. When the latch is oriented 90 degrees to the frame, the battery is secured in the frame. When the latch is rotated so that the knob is aligned with the frame, the battery is unlatched and can be removed.
Once unlocked/unlatched, remove or insert the battery evenly with two hands. Do not force it in! It should slide in easily.
Once the battery is inserted, rotate the key or latch knob 90 degrees in the other direction to lock it in.
To charge an extra battery outside of your JackRabbit, simply insert the adapter that comes with your charger directly into the battery. When the light on the charger changes from red to green, you’re fully charged.
We recommend only using the official JackRabbit Extra Battery accessory as well as the official JackRabbit charger that came with your JackRabbit. We cannot guarantee the effectiveness or safety of third party accessories.
Please watch the following video if you need any more help. This video is for JackRabbits that use a key to lock the battery but it applies to all types of JackRabbits.
Installing and Adjusting
Accessories
For JackRabbit OG: Some JackRabbit OGs come with keys. These keys are used to unlock your battery compartment, so you can swap in an extra battery pack, if needed.
If you’re interested in an extra battery pack, you can purchase one here.
If you don’t need to use a lock and don’t want the hassle of keeping track of a key to lock/unlock the battery in your JackRabbit OG, you can replace the key lock with a latch-knob that you can find on the Replacement Parts page here.
For JackRabbit XG: The JackRabbit XG doesn’t use keys to lock the batteries for easy battery in/out convenience. However, if you want to use a key lock, you can replace your latch-knob with a key-lock that you can find on the Replacement Parts page here.
Yes! The JackRabbit seat uses an industry-standard seat attachment bracket and an industry-standard 27.2 mm seat post (or seat stem) diameter. You can replace the seat by using any seat that has the standard 2-rail mounting system underneath the seat. You can also replace the seat-post by using any standard seat-post with a 27.2 mm diameter and can optionally choose to re-use the seat that came with your JackRabbit on the new post or use a different seat. Customize and personalize away!
To install the Kinekt XR Active Suspension Seat Post, first:
- Unclamp the seat quick release and remove your old seat and seat post out of your JackRabbit
- Then, using a hex key or Allen wrench, remove the seat from the stock seat post and secure it onto your Kinekt seat post
- Slide the new Kinect seat post and seat back into your JackRabbit, and secure it with the same quick release mechanism.
To install the fender kit, start with installing the front fender and then install the rear fender.
To install the front fender:
1) Remove the nut, washer, and bolt from the front fender.
2) Place the front fender behind the front wheel and align the metal connector of the fender with the small hole that goes through the front wheel fork.
3) Insert the bolt from step 1 through the front of the fork, out the other side, and through the metal hole in the fender. Place the washer on the bolt and then hand screw the nut onto the bolt.
4) Straighten and align the fender to your preference and then use a screwdriver and some pliers or a wrench to tighten. It doesn't take much effort to complete this last step.
To install the rear fender:
1) Open the quick-release lever below the bike seat and pull the seat up and out of the bike.
2) You'll need a phillips head screwdriver and one of the round black spacers that comes with the rear fender for this step. Use the screwdriver to loosen the ring that goes around the seat post. Once loose enough and with one of the black spacers, guide the rear fender onto the seat post and loosely tighten.
3) Place the seat back onto the bike to where you normally have your seat height set to and close the seat quick-release lever.
4) Align the fender to the wheel and tighten the fender clamp surrounding the seat post with the screwdriver. Then loosen and use the knobs on the fender to adjust the position of the fender to your preference. Once all is tightened back up, you're ready to roll!
To install the Rear Basket accessory, follow the below instructions:
1) Use the allen/hex key that comes with your backet to remove the screws from the rack, then place the basket on the rack and then re-insert and tighten the screws so that the basket is attached to the rack.
2) Open the quick-release lever below the bike seat and pull the seat up and out of the bike.
3) Arrange the basket's quick-release mechanism so that the seat post is able to be slid into the basket quick-release clamp.
4) Once the basket is roughly positioned onto the seat post, open the basket quick release clamp and alternate between turning the quick-release tightening-knob and closing the quick-release lever until the right pressure is achieved to keep the quick release tightly clamped to the seat post so that there is not movement.
5) Re-insert the combined seat and basket onto the bike. Adjust the seat height to your preferred position and close the seat quick-release. Then open the basket quick-release and adjust the hieight and position to your preference. Close the basket quick-release and you're ready to roll!
Pro tip: If you're putting your JackRabbit in small space like a car trunk and you have the JackRabbit basket attached to your seat, take the entire combined seat and basket off as one unit by opening the seat quick-release lever and pulling the seat and basket off together. Then when you're ready to put the seat back on, it's easy to re-insert and align the combined seat and basket set in one quick step.
JackRabbit OG
Technical
Specifications
The JackRabbit OG has a feature to allow the front wheel to be locked into storage mode so it doesn’t turn or flop around when lifting to put the bike in a trunk, in the Air-Sea-Land Travel Bag, etc.
When the front wheel is rotated 180 degrees, there is a lock spring that automatically pops through a hole in the front of the bike to hold the wheel in place.
To unlock the front wheel so you can turn the front wheel 180 degrees back to Ride Mode, first locate the hole and the rubber button on the lower right area of the handlebar head tube, right above the front wheel fork.
Then manipulate the rubber button into the hole and press the button to unrelease the wheel lock.
It may take a bit of jiggling to unrelease it.
Once released, rotate the front wheel 180 degrees, insert and properly secure the handlebars, and you’re ready to ride!
If you own a JackRabbit OG and need replacement parts or are interested in particular accessories, you may need to know which version of the OG that you have.
If purchased after November 2021 and your Brake Lever looks like the one on the left, you have an OG 3.0. If your Brake Lever looks like the one on the right, you have an OG 3.1.
If you purchased your JackRabbit before November 2021, you have a JackRabbit OG 2.0. There are a few important differences to be aware of:
- The power button is located on the left side of the frame. It is a red colored switch and when pressed up (I) the power is on. When pressed down (O), the power is off.
- The battery level indicator is located on the battery itself. On the top of the battery, press the button in the middle of the battery and the surrounding LED lights will indicate the battery level. When all four lights are lit (three green and one red) = 75-100%, 3 = 50-75%, 2 = 25-50%, and 1 (red only) = 0-25%.
- The charge power is located on the top of the frame below the seat.
- The kickstand is located on the opposite side and moves in the opposite direction.
- The front wheel will not lock in place when rotated 180 degrees.
The JackRabbit OG User Guide is located here.
For the best experience, we recommend a maximum load weight of 240 lbs (meaning, the weight of the driver, accessories, plus anything that you might be carrying).
The JackRabbit OG will perform best for those 6’2” and under.
The JackRabbit OG weighs 24 lbs.
The maximum powered speed of the JackRabbit OG is 20 mph, but this can depend on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).
A fully charged JackRabbit OG can travel an average of 10+ miles on one charge.
However, this range is subject to vary depending on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).
Considering the design priority of JackRabbit OG as an ultra-portable vehicle that works most places, the JackRabbit OG is a pretty capable hill climber. For an average sized rider, the JackRabbit OG can get up hills with a 16% steepness grade but in doing so, speed will diminish to 5 mph (which is still significantly faster than most people walk up hills). Also, the JackRabbit design allows you to "kick-scoot" with one leg while ascending a hill to give it an extra boost if needed. If you ride up (and down) hills regularly, consider the JackRabbit XG for it's increased hill climbing (and descending) ability.
From a dead battery, it will take the JackRabbit OG about 3 hours to reach full charge when using the charger that came with the JackRabbit OG.
We also offer an Extra Battery accessory and an Ultra Fast Charger.
48” long x 21” wide x 39” high
48” long x 7” wide x 40” high.
With the front wheel reversed 180 degrees, the JackRabbit OG is 45” long x 7” wide x 30” high.
JackRabbit XGTechnicalSpecifications
The JackRabbit XG User Guide is here.
For the best experience, we recommend a maximum load weight of 275 lbs (meaning, the weight of the driver, accessories, plus anything that you might be carrying).
The JackRabbit XG will perform best for those 6’6” and under.
The JackRabbit XG weighs 32 lbs.
The maximum speed of the JackRabbit XG is 20 mph, but this can depend on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).
A fully charged JackRabbit XG can travel an average of 20+ miles on one charge.
However, this range is subject to vary depending on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).
The JackRabbit XG is a solid hill climber for most folks and most hills. For an average sized rider, the JackRabbit OG can get up hills with a 20% steepness grade (which is widely considered to be a steep hill) but in doing so, speed will diminish to 5 mph (which is still significantly faster than most people walk up hills). On more common and less steep hills, the JackRabbit XG will carry an average sized rider at speeds of 8-16 mph. Also, the JackRabbit design allows you to "kick-scoot" with one leg while ascending a hill to give it an extra boost if needed.
From a dead battery, it will take the JackRabbit XG about 3 hours to reach full charge when using the charger that came with the JackRabbit XG.
We also offer an Extra Battery accessory.
53” long x 24” wide x 38” high
52.7” x 7.0” x 42”
50.4” x 7.0” x 31” (front wheel rotated 180 degrees)
42” x 7” x 25” (front wheel removed, not included)
The XG has a Basic Settings menu that is accessed via the display and the buttons next to the throttle.
To access Basic Settings:
- While the power is on, press and hold the Mode and Lights buttons to enter the Basic Settings menu.
- Once in menu:
- Press Power to move between setting menus
- Press Light to go up and Mode to go down in setting options
- To exit and save: press and hold the Mode and Lights buttons
Basic Setting Parameters (maintained through power cycles and battery removals):
- P01: Backlight
- Setting range: 1 - 3
- Factory default: 2
- Behavior notes: 1: No Backlight, 2: Medium Backlight, 3: High Backlight
- P02: Unit Modes
- Setting range: 0 - 1
- Factory default: 1
- Behavior notes: 0: Metric km/h; 1: Imperial mph
- P03: Hibernation time
- Setting range: 0 - 60
- Factory default: 10
- Behavior notes: When set to 0: no hibernation (no auto power off); when 1-60: number of minutes before hibernation.
- P04: Non-zero start
- Setting range: OFF, ON
- Factory default: OFF
- Behavior notes: Non-zero start (also known as Roll-to-start) is always ON for ECO and MID modes and is not changeable.
When OFF: Non-zero start is disabled for HIGH mode; when ON: non-zero-start (roll-to-start) is enabled for HIGH mode
Note that there are additional Advanced Settings on the XG that are used by JackRabbit internal staff but that will not enable any additional features such as higher speeds. These additional settings allow for the speed to be further reduced from the 20 mph maximum and for manipulation of certain factory defaults. If you are a JackRabbit dealer and feel that you have a need to access these additional Advanced Settings, contact info@jackrabbit.bike to provide a request with a reason and context provided in your request.
Safety &
Regulations
From the beginning, creating a safe and rigorously tested product with premium components has always been a priority for JackRabbit. So, it was critical to us that we meet and pass the most important test standards within our industry space and pass UL certified test standards, which include:
1. Consumer Product Safety Commission test standard certifications for bicycles: CPSC 16 CFR Part 1512
2. UL 2271 (Standard for Batteries for Use in Light Electric Vehicles (LEV) Applications)
3. UL 2272 (Standard for Electrical Systems and Personal E-Mobility Devices)
We recommend that only adults 18 years and older ride a JackRabbit. Please check your local ebike and escooter laws for specific requirements and regulations, as these can change often and vary state by state and city by city. For example, some states require a valid driver’s license, DMV registration, and/or a helmet to ride a vehicle that classifies as an electric scooter, like the JackRabbit.
As of November 2022, JackRabbit technically classifies as an electric scooter in the United States.
The JackRabbit team regularly samples and reviews the DMV websites from all 50 U.S. states, and we are confident that JackRabbit is legal to be ridden on all roads by U.S. federal and state laws in the same way that bikes, eBikes, and stand-up e-scooters are.
Although the JackRabbit technically classifies and is regulated as an electric scooter, we describe it as a “bike” because it rides like a bike, has bike geometry, and is built using bike parts. This is similar to how people will refer to their motorcycle as a “bike.”
However, the regulations around electric vehicles, what products are classified as such, and where they are legal are constantly in flux. Please refer to your home state laws and local municipality laws for the latest information on electric vehicle rules and regulations in your area before purchasing and/or riding a JackRabbit.
As of November 2022, the JackRabbit is legal to ride in all 50 U.S. states as it is considered an electric scooter.
However, the regulations around electric vehicles, what products are classified as such, and where they are legal are constantly in flux. Please refer to your home state laws for the latest information on electric vehicle rules and regulations in your area before purchasing and/or riding a JackRabbit.
Travel & Storage
The JackRabbit has a couple other modes than “Ride Mode” that are fun and useful.
Release the handlebar clamp and while keeping the front wheel facing forward, rotate the handlebars 90 degrees and then close the handlebar clamp so that the bike is in “Flat Mode”. Fold the footpegs up and then your JR is flat and easy to store in a closet, behind a sofa, up against wall, etc.
“Flat Mode” is also “Walk Mode” because when the handlebars are rotated 90 degrees, it’s super easy and convenient to walk your JackRabbit. Walk Mode is convenient when bringing your JackRabbit indoors or when in crowded pedestrian areas when it’s not appropriate to ride your JackRabbit.
You can also put your JackRabbit into a further “Travel Mode” that makes it easy to put in a car trunk or even take on a plane. Take a look at the below Q&As for more info on this.
Yes! However, you will need to check your JackRabbit and carry-on the battery.
Before you fly, make sure to remove the battery and put it in your carry on luggage. See here for how to remove the battery. When the battery is removed, the JackRabbit is no longer “motorized,” which will be a requirement of all airlines. The JackRabbit can be considered a “mobility aid”, a "strider bike", or a “bike.”
For JackRabbit OG: Put the OG in a travel bag (you can buy a JackRabbit OG-approved travel bag here), and check that as a piece of luggage.
for JackRabbit XG: We don’t yet offer a travel bag accessory for the JackRabbit XG but it is still legal to fly. If you’d like to fly with a JackRabbit XG, you’ll need to find a suitable bike bag/case to fit it in. We’re working on both a list of recommended cases and on a travel bag accessory too. Please check in with us anytime to check on our progress!
Although the JackRabbit is small in size, because of its shape, you can expect to pick it up in the oversized oversized/irregular baggage area of baggage claim
Happy traveling!
Yes, your JackRabbit will fit on most typical bike racks.
However, given it’s so small and light, it also can easily fold up and fit in the trunk or back seat of your car.
Yes! We recommend shipping your JackRabbit with either UPS or Fedex, and by ground shipping only (if you plan to ship the JackRabbit with its battery included).
Before shipping, be sure to put your JackRabbit into folded mode, so it's as slim as possible and can fit into a box more easily.
With the handlebars detached and front wheel turned around,
- your JackRabbit OG will fit into a 46" long, 32" tall, 8" wide box.
- your JackRabbit XG will fit into a 50" long, 32" tall, 8" wide box.
It's best to keep your battery plugged in whenever you are not riding your JackRabbit. At the very least, make sure to plug in the battery once every month.
For JackRabbit OGWatch this video to see how to fold your JackRabbit into it’s smallest size for storage or transporting as well as how to fold the JackRabbit into Walk Mode to conveniently walk your JackRabbit indoors and slide it into convenient spaces like behind a door, in a closet, or behind the front seats of a car.
For JackRabbit XG: Rotate the handlebars 180 degrees or remove them and then rotate the front wheel around 180 degrees. By doing so, this will shave a few inches off the overall end-to-end length. If you need to make it further smaller, you can open the quick release clamp on the axle of the front wheel, loosen the axle pin further, and then remove the front wheel to take 10 more inches off the end-to-end length.Shipping, Returns, Replacements, & Warranty
We can ship to all 50 U.S. states, Canada and Puerto Rico.
However, due to high shipping costs, free shipping and our 1-year warranty are only available for orders $500+ and orders that are shipping within the contiguous U.S.
- Your reason for requesting a return
- Your order number
- The email used to place this order
- The items for which you are requesting a return. If you would like to return a JackRabbit, please also provide the serial number (which can be found stamped to the front of your JackRabbit, between the handlebars and the front wheel)
Click here to view and directly purchase our standard replacement parts. If you need a part that is not listed on our replacements part page, please contaxt our team at info@jackrabbit.bike.
All original and limited edition JackRabbits purchased and received within the contiguous U.S. automatically come with a 1-year warranty at purchase. Right now, we are not able to offer a warranty if you purchased or received your JackRabbit outside of the contiguous U.S.
You can find our full warranty policy here.
Yes, you can - however, if your return is accepted, you will need to pay for the shipment cost to return any JackRabbits or JackRabbit accessories back to our warehouse. You can find our full return policy here. To start a return, please email us at info@jackrabbit.bike with:
- Your reason for requesting a return
- Your order number
- The email used to place this order
- The items for which you are requesting a return. If you would like to return a JackRabbit, please also provide the serial number (which can be found stamped to the front of your JackRabbit, between the handlebars and the front wheel)
No. Right now, we are not able to offer a warranty if you purchased or received your JackRabbit outside of the contiguous U.S. You can find our full warranty policy here.
Knowing this difference, if trying-before-buying or a warranty is a concern for you, we recommend that you check our dealer locator to see if there are local dealers in your area that you can try a JackRabbit out at and ask about their service and warranty policy if you purchase from them.
You can also always contact us at info@jackrabbit.bike if you experience issues and we’ll see if we can help resolve - but we can’t guarantee in the same manner outside of the contiguous U.S.
Troubleshooting
First, make sure your battery is fully charged.
You can check the battery charge state by turning on the power button located near the throttle.
Your JackRabbit is fully charged when:
- on the JackRabbit OG: all three battery lights are on (red, yellow and green)
- on the JackRabbit XG: all four battery icons are filled.
As you lose charge, these battery indicators will start to disappear.
When you see:
- on the JackRabbit OG: only the red light
- on the JackRabbit XG: one battery icon filled
We recommend that you charge your JackRabbit as soon as possible or swap in an extra battery.
To charge your JackRabbit battery, see here.
If you’re still having trouble, contact our team at info@jackrabbit.bike.
- If removing the front wheel: use a wrench to loosen one nut sufficiently until you can take the front wheel off.
-
If removing the rear wheel, you will need to
- Disconnect the motor cable by unplugging the plug near the motor along the frame.
- Loosen each nut on both sides of the wheel
- Use a screwdriver or other pry bar to dislodge the washer that sits between the nut and the frame. This should be able to be dislodged easily.
Remove the wheel and when finished, reverse instructions to re-install the wheel.
You can purchase a new innertube or new tire directly from us.
If you need more help, please contact our team at info@jackrabbit.bike
To adjust your seat, find the quick release lever just below your seat cushion.
Flip open the quick release lever, and move your seat up and down. The ideal seat height should allow both feet to be flat on the ground when seated. You should also be able to walk onto the JackRabbit from behind with the seat going between your thighs and just below your buttocks. (Unlike a traditional bike, you don’t need to throw your leg over the frame of a JackRabbit.)
Clamp down the quick release lever when your seat is at the right height.
If you find that your seat slips down when you sit on it, it’s likely because the quick release lever needs to be tightened.
To tighten the quick release lever, flip it open. While open, adjust the knob on the quick release band to increase the pressure when closing the lever. The pressure should be set so that it is not effortless to close the lever, but the pressure does not need to be so high that it’s difficult to close the lever.
To recenter your seat, first find the quick release lever just below your seat cushion.
Flip open the quick release lever, and release it.
Then, remove the entire seat and seat post from the JackRabbit by pulling upwards on it until it is fully removed from the frame of the JackRabbit.
Turn the seat over and use a 5mm hex key or Allen key to loosen the seat bolt. Adjust the angle of the seat to what you find most comfortable, and then tighten the seat bolt.
Flip the seat back over, re-insert into the frame of the JackRabbit, and re-adjust the seat to your preferred height.
Then, reclamp the quick release lever.
First, make sure that you are plugging your JackRabbit into a standard US 110V AC outlet. Please note, the JackRabbit cannot be recharged directly from a USB port or a car's 12V DC outlet.
From a dead battery, it will take the JackRabbit about 3 hours to reach full charge.
Then, check to make sure that the power outlet you are using is working. Turn your JackRabbit off, and plug it into your power outlet. If there is a red or green light on the battery gauge, then you have power and should be able to charge your JackRabbit.
If a red or green light does not turn on, try another power outlet.
If that doesn’t work, and your JackRabbit is still not charging, please contact info@jackrabbit.bike.
A fully charged JackRabbit is designed to travel an average of 10+ miles on one charge.
However, this range is subject to vary depending on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying) and a properly maintained battery (i.e. one that is regularly used and is not allowed to sit for months at a time without being plugged in and utilized).
If you are experiencing significantly less battery range and performance, please contact info@jackrabbit.bike.
Yes! You can take your JackRabbit to a bike shop for standard bike maintenance, for example, fixing tire punctures, brake cable/lever/rotor adjustments, and even wire connection repairs.
If for some reason your local bike shop wasn’t able to assist with your needs, feel free to give us a shout at info@jackrabbit.bike and we’ll help out as best as we can.
