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How to Videos
Setting Up Your JackRabbit OG
JackRabbit OG First Ride
Setting Up Your JackRabbit OG2
JackRabbit OG2 First Ride
Setting Up Your JackRabbit XG
JackRabbit XG First Ride
Folding Your JackRabbit OG
JackRabbit OG Air-Sea-Land Travel Bag Guide
Getting Started
No assembly required! JackRabbits come fully assembled and can be set up to ride without any tools!
Before you ride, you should do the following:
For JackRabbit OG: watch this Set Up video
For JackRabbit OG2: watch this Set Up video
For JackRabbit XG: watch this Set Up video
As covered in the Set Up videos, be sure to fill up the tires with air to the correct pressure, charge the battery, and attach the handlebars securely.
You’ll also need to set the proper saddle/seat height, put the foot pegs down, and test the braking and bell. Then you’ll be ready to learn how to ride!
Not sure which JackRabbit you have? An easy way to tell the difference between the Jackrabbit XG and JackRabbit OG is that the XG has a brake lever on each side of the handlebars while the OG has a brake lever only on the right side of the handlebars. The JackRabbit OG is the original JackRabbit model and there are a couple of versions as described in the JackRabbit OG Technical Specifications section below.
No need to remove the battery to charge your JackRabbit! To charge, locate the charge port under the main rectangular frame of your JackRabbit, pop the charging cap open, and insert the round plug into the charge port.
For JackRabbit OG: the charging port is under the frame and at the front of the bike, near the front wheel.
For JackRabbit OG2: the charging port is under the frame at the rear of the bike frame. DO NOT attempt to charge your OG2 from the light ports on the side of the bike frame.
For JackRabbit XG: the charging port is under the frame at the rear of the bike frame. DO NOT attempt to charge your XG from the light ports on the side of the bike frame.
Then plug your charger into a standard US 100-240V AC outlet. Please note, that the JackRabbit cannot be recharged directly from a USB port. If charging in a car's 12V DC outlet, only the JackRabbit-approved 12V Ultra Portable Charger may be used. No other 3rd party chargers should be used on your JackRabbit!
From a dead battery and using the included charger, a JackRabbit will take about 3 hours to reach full charge from a fully depleted battery.
We also offer an Extra Battery accessory and the RangeBuster Battery, both of which work with all JackRabbit models, so you can instantly swap in more power.
JackRabbits use bicycle tires and innertubes that require air in them at the proper pressure to ensure safe and comfortable riding, and maximum range.
In the USA, the common term for the pressure level is “PSI” and the necessary PSI range is shown on the side of the tire. For the tires on most JackRabbits, the accepted pressure range is 40-65 PSI, but be sure to check the range on the side of the tire.
Use a bicycle pump to inflate to the recommended PSI range. More pressure will reduce rolling resistance and increase range. Less pressure will provide more cushioning and reduced range.
Don’t over inflate or under inflate; proper pressure within the allowed range is important!
For JackRabbit OG
- Open the handlebar clamp on the JackRabbit OG that is located on the bike’s handlebar stem hole above the front wheel.
- Hold the handlebars above the bike so that the throttle and brake are on the right side of the bike. Make sure the cabling is in front of the handlebars.
- Insert the handlebars stem into the stem hole.
- Using your finger, press the silver pin on the handlebar stem as it enters the handlebar stem. Feel for the silver pin to click through the hole in the stem base and lift the rubber push button on the handlebar stem base to confirm that the silver button popped through the hole.
- Align the opening on the handlebar clamp with the slot in the stem base. Turn the knob on the handlebar clamp clockwise to tighten and then push the clamp towards the stem to lock in place.
- While opening and closing the clamp, re-adjust the tightening knob as necessary so that it takes moderate pressure to close the clamp with the palm of your hand. The pressure needed to close the clamp should be high enough that it leaves a temporary visible impression on the palm of your hand to close the clamp.
Check out this video for more help inserting and securing the OG handlebars.
For JackRabbit XG and OG2
- Open the handlebar clamp on the JackRabbit XG or JackRabbit OG2 that is located on the bike’s handlebar stem hole above the front wheel.
- Hold the handlebars vertically with the throttle side of the handlebar highest in the air. Have all of the cabling in front of the throttle and brake levers.
- With the handlebars vertically oriented with the throttle side of the handlebars at the highest point, insert the handlebars stem into the stem hole and then rotate the handlebars so that the throttle side of the handlebars rotates down and to the right into the riding position.
- You should feel the handlebars following a spiral rotating track and then drop down into place once inserted correctly.
- Align the opening on the handlebar clamp with the slot in the stem base. Turn the knob on the handlebar clamp clockwise to tighten and then push the clamp towards the stem to lock in place.
- While opening and closing the clamp, re-adjust the tightening knob as necessary so that it takes moderate pressure to close the clamp with the palm of your hand. The pressure needed to close the clamp should be high enough that it leaves a temporary visible impression on the palm of your hand to close the clamp.
Check out this video for more help inserting and securing the XG and this video for OG2 handlebars.
Our research shows that it takes less than 5 minutes for most people to become comfortable riders on a JackRabbit. But take your time and enjoy the learning process! Watch the below quick video for whichever JackRabbit you have or read the below steps.
For JackRabbit OG: Watch this video to learn how to ride a JackRabbit OG
For JackRabbit OG2: Watch this video to learn how to ride a JackRabbit XG
For JackRabbit XG: Watch this video to learn how to ride a JackRabbit XG
JackRabbit Riding Steps:
First, check to make sure that:
- Your footrests are flipped down
- The handlebars are firmly secured in the riding position
- The brake (OG and OG2) or brakes (XG) are working
- There is air in the tires to the correct PSI range
- And the seat is in the right position for you
- Now, sit on the JackRabbit in the riding position with both feet firmly on the ground and both hands on the handlebars.
- Grip the handlebars with both hands and make sure you are familiar with the brake lever on the right.
- For your first ride, try coasting before applying electric power. On a nice flat ground (like an empty parking lot), push off with one foot, and as you start to coast, let your legs hang for a bit and then lift up and rest your feet on the footrests. Coast for a bit more and try steering left and right. Test the brake a few times. Sit comfortably back and try not to lean too far forward on the handlebars. Relax, coast, and glide!
- Once you’re comfortable coasting and gliding, it’s time to turn on the power.
- While stationary, press the power button on the right side of the handlebars above the thumb throttle. The LEDs (JackRabbit OG) or display (JackRabbit XG and OG2) on the throttle should turn on, showing that you have activated power and what the battery level is.
- Before pressing the throttle, push off with one foot to start your forward movement and place both feet on the foot pegs. Once you are coasting and moving forward, use your right-hand thumb to slowly press on the throttle. The more you press, the more power will be applied so start slow and get used to the power as you ride.
Have fun!! When you are finished with your ride, remember to turn off the power button to save battery. And always wear a helmet when riding!
Press the power button above the thumb throttle.
For JackRabbit OG: Press the gray button directly above the thumb throttle. When it’s on, the battery level LED lights will be on. When it's off (or the battery is dead), the LED lights will be off.
For JackRabbit XG: Find the middle button with the international power symbol on it (
) next to the display. Press and hold for about a second. When it’s on, the display will show information on it. When it's off (or the batteries are dead), the display will be blank.
When you are done riding, make sure to turn the power button off to save battery power. The JackRabbit XG will automatically turn itself off after a few minutes but the JackRabbit OG will not turn itself off.
On the right side of the handle bar is a thumb throttle that controls the speed of your JackRabbit.
Your speed will depend on how far down you press this throttle. The JackRabbit will go faster the harder you press down. Make sure to press the throttle lightly at first to get used to your speed.
To maximize range, we recommend pressing the throttle just enough to get to a nice cruising speed, and not pressing it all the way down all the time. Press, then release and coast.
The JackRabbit OG is our first product, the original micro ebike. The JackRabbit XG is our latest product, the original mini electric motorbike. An easy way to tell the difference between the Jackrabbit XG and JackRabbit OG is that the XG has a brake lever on each side of the handlebars while the OG has a brake lever only on the right side of the handlebars. The JackRabbit OG is the original JackRabbit model and there are a couple versions as described in the JackRabbit OG Technical Specifications section below.
JackRabbit OG
JackRabbit OG2
JackRabbit XG
Speed
20 mph + 100% electric
20 mph + 100% electric
20 mph + 100% electric
Weight
Ultra light 24 pounds
Ultra light 25 pounds
32 pounds
Folds Flat?
Yes - most compact
Yes - most compact
Yes
Folded Dimensions
45” long x 7” wide x 30” high
45.5" long x 7" wide x 30.5"high
50.4” long x 7” wide x 31” high
Ride Mode Dimensions
48” long x 21” wide x 39” high
48.5" long x 21" wide x 39" high
Larger vs OG: 53” long x 24” wide x 38” high
Range
10+ miles*
10+ miles*
20+ miles*
Power
300W
300W
500W
Hill Climbing
16% max**
16% max**
20% max**
UL Compliant
Yes
Yes
Yes
Swappable Battery
1
1
2
Display
None
Speed, Battery level and auto-off
Speed, distance, battery + backlight
Power Levels
1
3 - Eco, Mid, High
3 - Eco, Mid & High
Battery Level
3 lights
5-level power indicator
5 level power indicator
Brakes
Rear
Rear
Front & Rear
Lights
Not included
Optional
Attachable front & back
Foot pegs
Basic rubber
XL forged metal
Silver moto-style
Plane Friendly
Yes
Yes
Yes
Front Wheel Quick Release
No
No
Yes
Maneuverability
Extreme! Tight-turn capable
Extreme! Tight-turn capable
High
Heights Supported
4’10” to 6’2”
4'9" to 6'2"
4’9” to 6’6”
Weights Supported
Up to 240 lbs (109 kg)
Up tp 275 lbs (125 kg)
Up to 275 lbs (125 kg)
Frame
T6 6061 aluminum iconic beam design
T6 6061 strength enhanced w/ internal cable routing
T6 6061 strength enhanced w/ internal routing
Price
$999.99
$1,249.99
$1749.99
Best for
Our entry-level lightweight and compact model for grab-and-go portability. Fits almost everyone from petite folks to pro athletes! Zippy, maneuverable, and when the most portability is needed.
The ultimate in grab-and-go portability. This newest design brings cutting edge design and more features - yet with zero compromises to lightweight portability. Major design styling enhancements with more function for even smoother, efficient, and fun riding.
Going further on a more powerful and relaxed ride. Perfect for folks who want a larger frame and better hill climbing, but that still want game-changing portability. A little more room and a little more vroom vroom.
Final Thoughts
The OG is our lightest + most portable model, with a traditional bike look and feel, and a zippy and maneuverable ride. It’s perfect for everyday commutes or as a super compact travel buddy (fits easily in a car trunk, boat, plane - wherever!).
The OG2 takes our award-winning OG, and packs in even more, while still being ultra lightweight, portable and highly manueverable with a new energetic, reinforced frame design. This adventure buddy is ready to zip you to work, or travel with you everywhere: fits easily in a car trunk, camper van, rig, boat - even on a plane.
The XG features BMX-inspired styling and adds more oopmh with 2x the range, faster hill climbing, an extended frame (25% larger than OG), plus, a digital display, power levels, and metal moto-style footpegs. It's the ultimate JackRabbit for adventuring on rough terrain or getting through that extra long commute.
JackRabbit OG
$999.99
JackRabbit OG2
$1,249.99
JackRabbit XG
$1749.99
(most
compact)
(most
compact)
**Dependent on total weight, speed diminished.
Adjusting, Using, and
Maintaining Your JackRabbit
To adjust your seat, find the quick release lever just below your seat cushion.
Flip open the quick release lever, and move your seat up and down. The ideal seat height should allow both feet to be flat on the ground when seated. You should also be able to walk onto the JackRabbit from behind with the seat going between your thighs and just below your buttocks (unlike a traditional bike, you don’t need to throw your leg over the frame of a JackRabbit).
Clamp down the quick release lever when your seat is at the right height.
If you find that your seat slips down when you sit on it, it’s likely because the quick release lever needs to be tightened.
To tighten the quick release lever, flip it open. While open, adjust the knob on the quick release band to increase the pressure when closing the lever. The pressure should be set so that it is not effortless to close the lever, but the pressure does not need to be so high that it’s difficult to close the lever.
You can check your battery level by turning on the power button located on the battery gauge found on your handlebars, above the throttle.
For JackRabbit OG: The OG is fully charged when all three battery lights are on (red, yellow and green). As you lose charge, these battery lights will start to disappear.
For JackRabbit OG2: The OG2 is fully charged when all 5 battery icons at the bottom of the display are filled. As you lose charge, these battery icons will start to disappear (The last battery icon flashes when under voltage occurs).
For JackRabbit XG: The XG is fully charged when all four battery icons on the right side of the display are filled. As you lose charge, these battery icons will start to disappear.
When you see only the red light on the JackRabbit OG or you only have one battery icon on the JackRabbit XG, we recommend that you charge your JackRabbit as soon as possible or swap in an extra battery.
To charge your JackRabbit battery, see here.
To swap in a new battery, see here
.You can lock your JackRabbit with a typical bike lock, including the locks we offer on our Accessories page.
The best place to lock your JackRabbit is to run the lock through the closed-loop “triangle” portion of the rear of the bike; through the frame triangle from the seat tube to the back tire. We recommend positioning the lock to the closed-half loop metal frame on the rear tire.
However, where allowed, we encourage bringing your JackRabbit indoors with you and not locking at all. Most places will allow you to walk your JackRabbit inside, given its small and discreet design. See here for how you can easily switch it into folded “Flat Mode” to roll it effortlessly and conveniently indoors.
Or, you can also carry it inside! See here for how to do so.
Here are some tips to keep your JackRabbit in top condition:
By following these simple steps, you'll help ensure your JackRabbit stays in excellent working order for years to come.
Not recommended. Although the JackRabbit does great on light gravel and bumpy roads, it’s not designed to be ridden in the snow or in deep sand.
The JackRabbit is IPX4 water resistant, which means it can handle splashes of fresh water from any direction.
Your JackRabbit can handle a freshwater rainshower but it should never be immersed in water.
Avoid any splashes of salt water and NEVER EVER immerse the JackRabbit in salt water. Immersing batteries in salt water can be dangerous and should be strictly avoided.
To keep your JackRabbit clean, we recommend using a damp towel. Mild detergent works fine. Even a baby wipe works great!
No, the stock handlebar height on your JackRabbit is not adjustable. However, if you’re looking for more height, check out our Midrise and Highrise Handlebar options available for all JackRabbit models on our Accessories page.
We designed the stock handlebar height and distance to work for a wide range of riders, helping to keep the JackRabbit’s design as light and efficient as possible. With our mid and high-rise options, you can further customize your ride to suit your preferences.
When riding, sit back on the seat, relax your arms and shoulders, and enjoy the ride! There's no need to hunch your shoulders or lean heavily on the handlebars—both of which can negatively affect handling and your overall riding experience.
JackRabbits come with batteries already installed. You can charge your battery without needing to remove it as described here. You only need to remove a battery if:
- You have a spare battery and want to swap out a full one for a depleted one, or
- You are checking your JackRabbit as luggage on an airplane and need to remove the battery to bring it in your carry-on
To remove a battery, you’ll need to unlatch the battery using the battery latch under the frame. Depending on your JackRabbit model, you’ll either use a key or a latch knob to unlatch your battery as follows:
For JackRabbit OG: Most JackRabbit OGs use a barrel key to lock the battery in. Insert the barrel key that comes with your JackRabbit underneath the frame. Then, rotate the key 90 degrees. It should rotate easily. If it doesn’t, jiggle and finesse it. No hard effort is needed.
For JackRabbit XG and OG2: JackRabbit XGs and OG2s use a latch-knob to secure the battery in the frame. When the latch is oriented 90 degrees to the frame, the battery is secured in the frame. When the latch is rotated so that the knob is aligned with the frame, the battery is unlatched and can be removed.
Once unlocked/unlatched, remove or insert the battery evenly with two hands. Do not force it in! It should slide in easily.
Once the battery is inserted, rotate the key or latch knob 90 degrees in the other direction to lock it in.
To charge an extra battery outside of your JackRabbit, simply insert the adapter that comes with your charger directly into the battery. When the light on the charger changes from red to green, you’re fully charged.
Use only the official JackRabbit Extra Battery accessory or the RangeBuster Battery as well as the official JackRabbit charger that came with your JackRabbit or charger you bought from JackRabbit. We cannot guarantee the effectiveness or safety of third-party accessories.
We recommend only using the official JackRabbit Extra Battery accessory as well as the official JackRabbit charger that came with your JackRabbit. We cannot guarantee the effectiveness or safety of third party accessories.
Please watch this video if you need any more help. This video is for JackRabbits that use a key to lock the battery but it applies to all types of JackRabbits.
Installing and Adjusting
Accessories
For JackRabbit OG: Some JackRabbit OGs come with keys. These keys are used to unlock your battery compartment, so you can swap in an extra battery pack, if needed.
If you’re interested in an extra battery pack, you can purchase one here.
If you don’t need to use a lock and don’t want the hassle of keeping track of a key to lock/unlock the battery in your JackRabbit OG, you can replace the key lock with a latch-knob that you can find on the Replacement Parts page here.
For JackRabbit XG: The JackRabbit XG doesn’t use keys to lock the batteries for easy battery in/out convenience. However, if you want to use a key lock, you can replace your latch-knob with a key-lock that you can find on the Replacement Parts page here.
Yes! The JackRabbit seat uses an industry-standard seat attachment bracket and an industry-standard 27.2 mm seat post (or seat stem) diameter. You can replace the seat by using any seat that has the standard 2-rail mounting system underneath the seat. You can also replace the seat-post by using any standard seat-post with a 27.2 mm diameter and can optionally choose to re-use the seat that came with your JackRabbit on the new post or use a different seat. Customize and personalize away!
To install the Kinekt XR Active Suspension Seat Post, first:
- Unclamp the seat quick release and remove your old seat and seat post out of your JackRabbit
- Then, using a hex key or Allen wrench, remove the seat from the stock seat post and secure it onto your Kinekt seat post
- Slide the new Kinect seat post and seat back into your JackRabbit, and secure it with the same quick release mechanism.
It’s easy! To install the Strut Fender on your XG tires, or the back tire of your OG, check out this video
to do so.
Looking for a fender for the front tire of your OG? Check out the Front Fender for OG.
Easy! See assembly instructions below:
1) Remove the nut, washer, and bolt from the Front Fender for OG.
2) Place the Front Fender for OG behind the front wheel of your OG and align the metal connector of the fender with the small hole that goes through the front wheel fork.
3) Insert the bolt from step 1 through the front of the fork, out the other side, and through the metal hole in the fender. Place the washer on the bolt and then hand screw the nut onto the bolt.
4) Straighten and align the fender to your preference and then use a screwdriver and some pliers or a wrench to tighten. It doesn't take much effort to complete this last step.
To install the Rear Basket accessory, follow the below instructions:
1) Use the allen/hex key that comes with your backet to remove the screws from the rack, then place the basket on the rack and then re-insert and tighten the screws so that the basket is attached to the rack.
2) Open the quick-release lever below the bike seat and pull the seat up and out of the bike.
3) Arrange the basket's quick-release mechanism so that the seat post is able to be slid into the basket quick-release clamp.
4) Once the basket is roughly positioned onto the seat post, open the basket quick release clamp and alternate between turning the quick-release tightening-knob and closing the quick-release lever until the right pressure is achieved to keep the quick release tightly clamped to the seat post so that there is not movement.
5) Re-insert the combined seat and basket onto the bike. Adjust the seat height to your preferred position and close the seat quick-release. Then open the basket quick-release and adjust the hieight and position to your preference. Close the basket quick-release and you're ready to roll!
Pro tip: If you're putting your JackRabbit in small space like a car trunk and you have the JackRabbit basket attached to your seat, take the entire combined seat and basket off as one unit by opening the seat quick-release lever and pulling the seat and basket off together. Then when you're ready to put the seat back on, it's easy to re-insert and align the combined seat and basket set in one quick step.
It only takes a couple of seconds to pop in a RangeBuster Battery and get 24+ miles of range!
- If you have an OG: cut the zip tie closest to the back wheel holding the cable onto the center tube, leave the other tie in place.
- If you have an XG: unlatch the seat post clamp and rotate it so it won't obstruct the battery when trying to install.
- Prepare the RangeBuster by carefully unlatching the bottom plate from the hooks on the side and removing the styrofoam spacer beneath the central battery.
- Gently uninstall the standard battery, and slide the RangeBuster gently into the battery opening until it is seated fully in place.
- Install the bottom cover, making sure to snap the latches over the side hooks. On the OG, guide the brake cable into the notch in the bottom cover to get the cover to snap into place.
- Once the bottom plate is snapped in, lock the battery in and seek adventure!
JackRabbit OG
Technical
Specifications
The JackRabbit OG has a feature that allows the front wheel to be locked into storage mode so it doesn’t turn or flop around when lifting to put the bike in a trunk, in the Air-Sea-Land Travel Bag, etc.
When the front wheel is rotated 180 degrees, there is a lock spring that automatically pops through a hole in the front of the bike to hold the wheel in place.
To unlock the front wheel so you can turn the front wheel 180 degrees back to Ride Mode, first locate the hole and the rubber button on the lower right area of the handlebar head tube, right above the front wheel fork.
Then manipulate the rubber button into the hole and press the button to release the wheel lock.
It may take a bit of jiggling to release it.
Once released, rotate the front wheel 180 degrees, insert and properly secure the handlebars, and you’re ready to ride!
If you own a JackRabbit OG and need replacement parts or are interested in particular accessories, you may need to know which version of the OG you have.
If purchased after November 2021 and your Brake Lever looks like the one on the left, you have an OG1.0. If your Brake Lever looks like the one on the right, you have an OG1.1.
If you purchased your JackRabbit before November 2021, you have a JackRabbit JR2. There are a few important differences to be aware of:
- The power button is located on the left side of the frame. It is a red colored switch and when pressed up (I) the power is on. When pressed down (O), the power is off.
- The battery level indicator is located on the battery itself. On the top of the battery, press the button in the middle of the battery and the surrounding LED lights will indicate the battery level. When all four lights are lit (three green and one red) = 75-100%, 3 = 50-75%, 2 = 25-50%, and 1 (red only) = 0-25%.
- The charging port is located on the top of the frame below the seat.
- The kickstand is located on the opposite side and moves in the opposite direction.
- The front wheel will not lock in place when rotated 180 degrees.
The JackRabbit OG User Guide is located here.
For the best experience, we recommend a maximum load weight of 240 lbs (meaning, the weight of the driver, accessories, plus anything that you might be carrying).
The JackRabbit OG will perform best for those 6’2” and under.
The JackRabbit OG weighs 24 lbs.
The maximum powered speed of the JackRabbit OG is 20 mph, but this can depend on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).
A fully charged JackRabbit OG can travel an average of 10+ miles on one charge.
However, this range is subject to vary depending on road conditions, applied power, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).
Hill climbing with a JackRabbit depends on the power available, the rider's weight, and the steepness of the incline.
Here's how each model performs:
JackRabbit OG and OG2:
Both the OG and OG2 models deliver 350 watts of power to the rear wheel with a fully charged battery.
For a rider weighing 200 lbs, these models can climb hills with up to a 14% grade at a speed of 5 mph, which is about double the speed of walking uphill.
For a rider weighing 150 lbs, these models can climb hills with up to an 18% grade at 5 mph.
The JackRabbit design also allows for "kick-scooting" with one leg while ascending a hill to give it an extra boost if needed.
JackRabbit XG:
The XG model has a more powerful motor, making it better suited for hill climbing and descending.
A rider weighing 200 lbs can climb hills with up to a 17% grade at a speed of 5 mph.
A rider weighing 150 lbs can climb hills with up to a 22% grade at 5 mph.
On less steep hills, the XG can carry an average-sized rider at speeds ranging from 8-16 mph.
If you frequently ride in hilly areas, the JackRabbit XG offers increased performance and hill-climbing ability, making it a great choice for tackling steeper inclines.
From a dead battery, it will take the JackRabbit OG about 3 hours to reach full charge when using the charger that came with the JackRabbit OG.
We also offer an Extra Battery accessory and an Ultra Fast Charger.
48” long x 21” wide x 39” high
48” long x 7” wide x 40” high.
With the front wheel reversed 180 degrees, the JackRabbit OG is 45” long x 7” wide x 30” high.
JackRabbit OG2TechnicalSpecifications
The OG2 does NOT have a wheel lock in the head tube like the OG but uses a velcro strap to secure the front wheel while rotated 180 degrees that comes in the newly designed handlebar keeper attached to the frame just in front of the rear wheel.
The JackRabbit OG2 User Guide is located here.
For the best experience, we recommend a maximum load weight of 275 lbs (meaning, the weight of the driver, accessories, plus anything that you might be carrying).
The JackRabbit OG2 will perform best for those 6’2” and under.
The JackRabbit OG2 weighs 25 lbs.
The maximum powered speed of the JackRabbit is 20 mph, but this can depend on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).
A fully charged JackRabbit OG2 can travel an average of 10+ miles on one charge.
However, this range is subject to vary depending on road conditions, applied power, weather conditions, and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).
Considering the design priority of JackRabbit OG2 as an ultra-portable vehicle that works in most places, the JackRabbit OG2 is a pretty capable hill climber. For an average sized rider, the JackRabbit OG2 can get up hills with a 12% steepness grade but in doing so, speed will diminish to 5 mph (which is still significantly faster than walking). Also, the OG2 design allows you to "kick-scoot" with one leg while ascending a hill to give it an extra boost if needed. If you ride up (and down) hills regularly, consider the JackRabbit XG for its increased hill climbing (and descending) ability.
From a dead battery, it will take the JackRabbit OG2 about 3 hours to reach full charge when using the charger that came with the JackRabbit OG2.
We also offer an Extra Battery accessory and an Ultra Fast Charger.
48.5" long x 21" wide x 39" high
With the front wheel reversed 180 degrees, the JackRabbit OG2 is 45.5" long x 7" wide x 30.5"high
With the front wheel reversed 180 degrees, the JackRabbit OG2 is 45.5" long x 7" wide x 30.5"high
The OG2 has a Basic Settings menu that is accessed via the display and the buttons next to the throttle.
To access Basic Settings:
While the power is on, press and hold the Power and Mode buttons at the same time to enter the Basic Settings menu. (SET will be displayed at the top right of the screen, there are 7 parameters in total)
Once in the set menu:
- Press the Power button to move between 7 parameter setting menus
- Press the Mode button to make changes
- To exit and save: press and hold the Power and Mode buttons
1st parameter is kph or mph: The default setting is 1 press the M button to set 0 or 1, 0 is for kph, and 1 is for mph.
2nd parameter is Speed Limit: Which displays the speed limit of the current ride mode selected. Press the Mode button to set the speed limit:
ECO: Range is 12-25km/h, default is 12km/h; 7-15mph, default is 7mph
MID: Range is 12-29km/h, default is 25km/h; 7-18mph, default is 15mph
HIGH: Range is 12-32km/h, default is 32km/h; 7-20mph, default is 20mph
3rd Parameter is Wheel Diameter: This setting can not be changed
4th Parameter is Screen Brightness: The default setting is 2. Press the Power button to adjust the screen brightness. Press the Mode button to set the brightness. The range is 0-2. 0 is low, and 2 is High.
5th Parameter is Auto shutoff time: The default is 10 =10min. Press the power button to adjust the auto shutoff time. Press the Mode button to set the time range from 0-60 minutes.
6th Parameter is Non-Zero start: Default is 0. 1= non-zero start enabled. 0=non-zero start disabled. Press the Mode button to switch from 0 to 1.
7th Parameter is High mode enabled or disabled: The default is 1. 1 = High mode enabled. 2= High mode disabled. Press the Mode button to switch from 1 or 2.
JackRabbit XG
Technical
Specifications
The JackRabbit XG User Guide is here.
For the best experience, we recommend a maximum load weight of 275 lbs (meaning, the weight of the driver, accessories, plus anything that you might be carrying).
The JackRabbit XG weighs 32 lbs.
The maximum speed of the JackRabbit XG is 20 mph, but this can depend on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).
A fully charged JackRabbit XG can travel an average of 20+ miles on one charge.
However, this range is subject to vary depending on road conditions, applied power, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).
From a dead battery, it will take the JackRabbit XG about 3 hours to reach full charge when using the charger that came with the JackRabbit XG.
We also offer an Extra Battery accessory.
53” long x 24” wide x 38” high
52.7” x 7.0” x 42”
50.4” x 7.0” x 31” (front wheel rotated 180 degrees)
42” x 7” x 25” (front wheel removed, not included)
Safety &
Regulations
From the beginning, creating a safe and rigorously tested product with premium components has always been a priority for JackRabbit. So, it was critical to us that we meet and pass the most important test standards within our industry space and pass UL certified test standards, which include:
1. Consumer Product Safety Commission test standard certifications for bicycles: CPSC 16 CFR Part 1512
2. UL 2271 (Standard for Batteries for Use in Light Electric Vehicles (LEV) Applications)
3. UL 2272 (Standard for Electrical Systems and Personal E-Mobility Devices)
We recommend that only adults 18 years and older ride a JackRabbit. Please check your local ebike and escooter laws for specific requirements and regulations, as these can change often and vary state by state and city by city. For example, some states require a valid driver’s license, DMV registration, and/or a helmet to ride a vehicle that classifies as an electric scooter, like the JackRabbit.
As of November 2022, JackRabbit technically classifies as an electric scooter in the United States.
The JackRabbit team regularly samples and reviews the DMV websites from all 50 U.S. states, and we are confident that JackRabbit is legal to be ridden on all roads by U.S. federal and state laws in the same way that bikes, eBikes, and stand-up e-scooters are.
Although the JackRabbit technically classifies and is regulated as an electric scooter, we describe it as a “bike” because it rides like a bike, has bike geometry, and is built using bike parts. This is similar to how people will refer to their motorcycle as a “bike.”
However, the regulations around electric vehicles, what products are classified as such, and where they are legal are constantly in flux. Please refer to your home state laws and local municipality laws for the latest information on electric vehicle rules and regulations in your area before purchasing and/or riding a JackRabbit.
As of November 2022, the JackRabbit is legal to ride in all 50 U.S. states as it is considered an electric scooter.
However, the regulations around electric vehicles, what products are classified as such, and where they are legal are constantly in flux. Please refer to your home state laws for the latest information on electric vehicle rules and regulations in your area before purchasing and/or riding a JackRabbit.
Travel & Storage
First, fold up the footpegs. Then, open the handlebar clamp, and while keeping the front wheel facing forward, slightly lift up the handlebars and rotate the throttle side of the handlebar upwards and 90 degrees so that the handlebars are aligned flat with the bike frame, and then close the clamp.
Voila, your JackRabbit is flat, and perfect for walking indoors (footpegs out of the way and handlebar brake lever are perfectly oriented for easy walking and braking with no power needed), storing in a closet or stacking a few in an RV, camper van or car trunk.
First, fold up the footpegs. Then, open the handlebar clamp, and while keeping the front wheel facing forward, slightly lift up the handlebars and rotate the throttle side of the handlebar upwards and 90 degrees so that the handlebars are aligned flat with the bike frame, and then close the clamp.
Voila, your JackRabbit is flat, and perfect for walking indoors (footpegs out of the way and handlebar brake lever are perfectly oriented for easy walking and braking with no power needed), storing in a closet or stacking a few in an RV, camper van or car trunk.
First, lower the seat and fold up the foot pegs. Then, release the handlebar clamp, and while keeping the front wheel facing forward, slightly lift up the handlebars and remove them from the bike frame completely. Close the handlebar clamp.
For the XG, you can either let the handlebars hang freely or, wrap them in a protective padding with special care placed on the throttle thumb-paddle and display area. For the OG2 there is a plastic handlebar keeper that can be used to attach the removed handlebars to the bike for storage, however, for traveling, we do not recommend using the handlebar keeper. Instead, let the handlebars hang freely next to the bike or wrap them in the handlebar protector included with the Air-Sea-Land Travel Bag.
Next, either rotate or remove the front wheel to shorten the length.
Rotating the wheel 180 degrees will shorten the length by 3 inches, which is the perfect amount for when putting your XG or OG2 in the back seat area of a car. The OG2 uses a velcro strap located inside the handlebar keeper to secure the front wheel to the frame and stop it from moving around during travel. If the headlight is installed in your XG or OG2, you’ll either need to remove it or turn it so that it’s not in the way of the frame when the wheel is rotated. Removing the wheel entirely is useful for fitting the XG in a car trunk or a travel bag.
To remove the front wheel on the XG, open the quick-release clamp on the right side of the wheel. Then, using both hands, unscrew the axle pin until there is sufficient clearance around the fork ends to slide the wheel off.
Voila, your JackRabbit is in Travel Mode and ready to be placed in a travel bag or fit in super tight spaces.
First, lower the seat and fold up the foot pegs. Then, release the handlebar clamp, and while keeping the front wheel facing forward, slightly lift up the handlebars and remove them from the bike frame completely. Close the handlebar clamp.
For the XG, you can either let the handlebars hang freely or, wrap them in a protective padding with special care placed on the throttle thumb-paddle and display area. For the OG2 there is a plastic handlebar keeper that can be used to attach the removed handlebars to the bike for storage, however, for traveling, we do not recommend using the handlebar keeper. Instead, let the handlebars hang freely next to the bike or wrap them in the handlebar protector included with the Air-Sea-Land Travel Bag.
Next, either rotate or remove the front wheel to shorten the length.
Rotating the wheel 180 degrees will shorten the length by 3 inches, which is the perfect amount for when putting your XG or OG2 in the back seat area of a car. The OG2 uses a velcro strap located inside the handlebar keeper to secure the front wheel to the frame and stop it from moving around during travel. If the headlight is installed in your XG or OG2, you’ll either need to remove it or turn it so that it’s not in the way of the frame when the wheel is rotated. Removing the wheel entirely is useful for fitting the XG in a car trunk or a travel bag.
To remove the front wheel on the XG, open the quick-release clamp on the right side of the wheel. Then, using both hands, unscrew the axle pin until there is sufficient clearance around the fork ends to slide the wheel off.
Voila, your JackRabbit is in Travel Mode and ready to be placed in a travel bag or fit in super tight spaces.
Yes, your JackRabbit will fit on most typical bike racks.
However, given it’s so small and light, it also can easily fold up and fit in the trunk or back seat of your car.
Yes! We recommend shipping your JackRabbit with either UPS or Fedex, and by ground shipping only (if you plan to ship the JackRabbit with its battery included).
Before shipping, be sure to put your JackRabbit into folded mode, so it's as slim as possible and can fit into a box more easily.
With the handlebars detached and front wheel turned around,
- your JackRabbit OG will fit into a 46" long, 32" tall, 8" wide box.
- your JackRabbit XG will fit into a 50" long, 32" tall, 8" wide box.
It's best to keep your battery plugged in whenever you are not riding your JackRabbit. At the very least, make sure to plug in the battery once every month.
For JackRabbit OGWatch this video to see how to fold your JackRabbit into it’s smallest size for storage or transporting as well as how to fold the JackRabbit into Walk Mode to conveniently walk your JackRabbit indoors and slide it into convenient spaces like behind a door, in a closet, or behind the front seats of a car.
For JackRabbit OG2: Rotate the handlebars 180 degrees or remove them and then rotate the front wheel around 180 degrees. By doing so, this will shave a few inches off the overall end-to-end length. For JackRabbit XG: Rotate the handlebars 180 degrees or remove them and then rotate the front wheel around 180 degrees. By doing so, this will shave a few inches off the overall end-to-end length. If you need to make it smaller, you can open the quick-release clamp on the axle of the front wheel, loosen the axle pin further, and then remove the front wheel to take 10 more inches off the end-to-end length.Shipping, Returns, Replacements, & Warranty
We can ship to all 50 U.S. states, Canada, and Puerto Rico.
However, due to high shipping costs, free shipping and our 2-year warranty are only available for orders $1250+ and orders that are shipping within the contiguous U.S.
We want to make sure you have the best experience with JackRabbit - and when you don’t, we’ll do our best to find a solution. Please note, if you are requesting a return from Canada, Puerto Rico, Alaska, or Hawaii, and that return is accepted, you will be required to pay for shipping. You can find our full return policy here. To start a return, please email us at info@jackrabbit.bike with:
- Your reason for requesting a return
- Your order number
- The email used to place this order
- The items for which you are requesting a return. If you would like to return a JackRabbit, please also provide the serial number (which can be found stamped to the front of your JackRabbit, between the handlebars and the front wheel)
Click here to view and directly purchase our standard replacement parts. If you need a part that is not listed on our replacements part page, please contaxt our team at info@jackrabbit.bike.
All original and limited edition JackRabbits purchased and received within the contiguous U.S. automatically come with a 2-year warranty at purchase. Right now, we are not able to offer a warranty if you purchased or received your JackRabbit outside of the contiguous U.S.
You can find our full warranty policy here.
Yes, you can - however, if your return is accepted, you will need to pay for the shipment cost to return any JackRabbits or JackRabbit accessories back to our warehouse. You can find our full return policy here. To start a return, please email us at info@jackrabbit.bike with:
- Your reason for requesting a return
- Your order number
- The email used to place this order
- The items for which you are requesting a return. If you would like to return a JackRabbit, please also provide the serial number (which can be found stamped to the front of your JackRabbit, between the handlebars and the front wheel)
No. Right now, we are not able to offer a warranty if you purchased or received your JackRabbit outside of the contiguous U.S. You can find our full warranty policy here.
Knowing this difference, if trying-before-buying or a warranty is a concern for you, we recommend that you check our dealer locator to see if there are local dealers in your area that you can try a JackRabbit out at and ask about their service and warranty policy if you purchase from them.
You can also always contact us at info@jackrabbit.bike if you experience issues and we’ll see if we can help resolve them - but we can’t guarantee in the same manner outside of the contiguous U.S.
Troubleshooting
First, make sure your battery is fully charged.
You can check the battery charge state by turning on the power button located near the throttle.
Your JackRabbit is fully charged when:
- on the JackRabbit OG: all three battery lights are on (red, yellow and green)
- on the JackRabbit OG2: all five battery icons are filled.
- on the JackRabbit XG: all four battery icons are filled.
As you lose charge, these battery indicators will start to disappear.
When you see:
- on the JackRabbit OG: only the red light
- on the JackRabbit OG2: one battery icon filled
- on the JackRabbit XG: one battery icon filled
We recommend that you charge your JackRabbit as soon as possible or swap in an extra battery.
To charge your JackRabbit battery, see here.
If you’re still having trouble, contact our team at info@jackrabbit.bike.
If you get a flat tire, here’s what to do:
- Inspect the Tire: Before anything else, inspect the inside of the tire and the rim thoroughly, especially around the area where the hole is located. It’s important to identify what caused the puncture. Use the valve stem as a reference point to match the tire and tube locations. Sometimes, there may be no visible sign on the outside because the thorn or tack has worn down, but the sharp end is still embedded in the tread, waiting to puncture a new tube.
- Minor Punctures: If it’s a small pinhole puncture (from a thorn, staple, or small nail), you can use a standard tire patch kit to repair the tire.
- Severe Punctures: If the puncture is more severe, you’ll need to replace the inner tube.
Below are the steps to remove and replace the wheel so you can inspect the tire, repair punctures, or replace the inner tube:
- Removing the Front Wheel:
- Use a wrench to loosen one nut sufficiently until you can take the front wheel off.
Removing the Rear Wheel:
- Disconnect the motor cable by unplugging the plug near the motor along the frame.
- Loosen each nut on both sides of the wheel.
- Use a screwdriver or pry bar to dislodge the washer between the nut and the frame. This should come off easily.
- Remove the wheel and follow the reverse instructions to re-install it once you're done.
Tube and Tire Replacement: You can purchase a new inner tube or tire directly from us, which can be found on our Replacement Parts page.
Video Guide: For a step-by-step guide on changing a bike inner tube, watch this video that will help guide you through the basic process of changing a bike inner tube.
Need Help? If you need further assistance, feel free to contact our team at info@jackrabbit.bike. We’re here to help!
To adjust your seat, find the quick release lever just below your seat cushion.
Flip open the quick release lever, and move your seat up and down. The ideal seat height should allow both feet to be flat on the ground when seated. You should also be able to walk onto the JackRabbit from behind with the seat going between your thighs and just below your buttocks. (Unlike a traditional bike, you don’t need to throw your leg over the frame of a JackRabbit.)
Clamp down the quick release lever when your seat is at the right height.
If you find that your seat slips down when you sit on it, it’s likely because the quick release lever needs to be tightened.
To tighten the quick release lever, flip it open. While open, adjust the knob on the quick release band to increase the pressure when closing the lever. The pressure should be set so that it is not effortless to close the lever, but the pressure does not need to be so high that it’s difficult to close the lever.
To recenter your seat, first find the quick release lever just below your seat cushion.
Flip open the quick release lever, and release it.
Then, remove the entire seat and seat post from the JackRabbit by pulling upwards on it until it is fully removed from the frame of the JackRabbit.
Turn the seat over and use a 5mm hex key or Allen key to loosen the seat bolt. Adjust the angle of the seat to what you find most comfortable, and then tighten the seat bolt.
Flip the seat back over, re-insert into the frame of the JackRabbit, and re-adjust the seat to your preferred height.
Then, reclamp the quick release lever.
Check the Power Source:
- Ensure you are plugging your JackRabbit into a standard power outlet rated for the power range listed on your JackRabbit charger. In the US, it should be a standard 110V AC outlet.
- Please note that JackRabbits cannot be recharged directly from a USB port.
- If you’re using a car's 12V DC outlet, only use the JackRabbit 12V Ultra Portable Charger to avoid damaging your battery.
Charging Time:
- From a dead battery, it will take approximately 3 hours for your JackRabbit to reach a full charge.
Check the Power Outlet:
Make sure the power outlet you are using is functional. You can test this by plugging in another device to see if it works.
Turn off your JackRabbit, and plug the charger into the power outlet when the green light comes on then plug the charger into your JackRabbit. The charger light will turn from green to red indicating your jackRabbit is charging.
- Check the plug connection into the JackRabbit or the JackRabbit battery:
If charging through the bike frame, make sure the charger barrel-plug is plugged into the JackRabbit charge port under the main frame of the bike. On the OG, it is under the frame near the front of the bike. On the OG2 and XG, it is under the frame near the seat tube. Do not plug the charger into the light ports on the side of the XG and OG2 bike!
If charging a battery out of the bike, make sure that the charge adapter that came with your bike’s stock charger is securely plugged into the battery on one end and the charger barrel-plug on the other end.
- Troubleshoot:
If the red or green light does not turn on, try using a different power outlet.
If your JackRabbit is still not charging after these steps, please contact us at info@jackrabbit.bike for further assistance.
