Need some help?

No assembly required! JackRabbits come fully assembled and can be set up to ride without any tools! Before you ride, you should do the following:

For JackRabbit OG: watch this Set Up video

For JackRabbit OG2 & OG2 Pro: watch this Set Up video

For JackRabbit XG & XG Pro: watch this Set Up video

As covered in the Set Up videos, be sure to fill up the tires with air to the correct pressure, charge the battery, and attach the handlebars securely.

You’ll also need to set the proper saddle/seat height, put the foot pegs down, and test the braking and bell. Then you’ll be ready to learn how to ride!

Not sure which JackRabbit you have? See below to tell the difference between the Jackrabbit models;

The OG has a single ( rear) brake lever only on the right side of the handlebars. It has a black and grey analog battery level indicator (green, yellow, and red led lights like you see below). The JackRabbit OG is the original JackRabbit model, and there are a couple of versions, as described in the JackRabbit OG Technical Specifications section below.

No need to remove the battery to charge your JackRabbit! To charge, locate the charge port under the main rectangular frame of your JackRabbit, pop the charging cap open, and insert the round plug into the charge port.When finished, make sure to close the charging port cover. Be sure the charging port cover remains closed when not charging, especially when riding.

For JackRabbit OG: the charging port is under the frame and at the front of the bike, near the front wheel.

For JackRabbit OG2 & OG2 Pro: the charging port is under the frame at the rear of the bike frame. DO NOT attempt to charge your OG2 from the light ports on the side of the bike frame.

For JackRabbit XG & XG Pro: the charging port is under the frame at the rear of the bike frame. DO NOT attempt to charge your XG from the light ports on the side of the bike frame.

Then plug your charger into a standard US 100-240V AC outlet. Please note, that the JackRabbit cannot be recharged directly from a USB port. If charging in a car's 12V DC outlet, only the JackRabbit-approved 12V Ultra Portable Charger may be used. No other 3rd party chargers should be used on your JackRabbit!

From a dead battery and using the included charger, a JackRabbit will take about 3 hours to reach full charge from a fully depleted battery.

We also offer an Extra Battery accessory and the RangeBuster Battery, both of which work with all JackRabbit models, so you can instantly swap in more power.

From a dead battery and using the charger included with your bike, a JackRabbit will take at least 3 hours to reach full charge. See detailed specs for each bike model and battery accessory for specific charging times.

JackRabbits use bicycle tires and innertubes that require air in them at the proper pressure to ensure safe and comfortable riding, and maximum range.

In the USA, the common term for the pressure level is “PSI” and the necessary PSI range is shown on the side of the tire. For the tires on most JackRabbits, the accepted pressure range is 40-65 PSI, but be sure to check the range on the side of the tire.

Use a bicycle pump to inflate to the recommended PSI range. More pressure will reduce rolling resistance and increase range. Less pressure will provide more cushioning and reduced range.

Don’t over inflate or under inflate; proper pressure within the allowed range is important!

For JackRabbit OG

1. Open the handlebar clamp on the JackRabbit OG that is located on the bike’s handlebar stem hole above the front wheel.
2. Hold the handlebars above the bike so that the throttle and brake are on the right side of the bike. Make sure the cabling is in front of the handlebars.
3. Insert the handlebars stem into the stem hole.
4. Using your finger, press the silver pin on the handlebar stem as it enters the handlebar stem. Feel for the silver pin to click through the hole in the stem base and lift the rubber push button on the handlebar stem base to confirm that the silver button popped through the hole.
5. Align the opening on the handlebar clamp with the slot in the stem base. Turn the knob on the handlebar clamp clockwise to tighten and then push the clamp towards the stem to lock in place.
6. While opening and closing the clamp, re-adjust the tightening knob as necessary so that it takes moderate pressure to close the clamp with the palm of your hand. The pressure needed to close the clamp should be high enough that it leaves a temporary visible impression on the palm of your hand to close the clamp.

Check out this video for more help inserting and securing the OG handlebars.

For JackRabbit OG2, OG2 Pro, XG & XG Pro

1. Open the handlebar clamp on the JackRabbit XG or JackRabbit OG2 that is located on the bike’s handlebar stem hole above the front wheel.
2. Hold the handlebars vertically with the throttle side of the handlebar highest in the air. Have all of the cabling in front of the throttle and brake levers.
3. With the handlebars vertically oriented with the throttle side of the handlebars at the highest point, insert the handlebars stem into the stem hole and then rotate the handlebars so that the throttle side of the handlebars rotates down and to the right into the riding position.
4. You should feel the handlebars following a spiral rotating track and then drop down into place once inserted correctly.
5. Align the opening on the handlebar clamp with the slot in the stem base. Turn the knob on the handlebar clamp clockwise to tighten and then push the clamp towards the stem to lock in place.
6. While opening and closing the clamp, re-adjust the tightening knob as necessary so that it takes moderate pressure to close the clamp with the palm of your hand. The pressure needed to close the clamp should be high enough that it leaves a temporary visible impression on the palm of your hand to close the clamp.

Check out this video for more help inserting and securing the XG and XG Pro and this video for OG2 & OG2 Pro handlebars.

Our research shows that it takes less than 5 minutes for most people to become comfortable riders on a JackRabbit. But take your time and enjoy the learning process! Watch the below quick video for whichever JackRabbit you have or read the below steps.

For JackRabbit OG: Watch this video to learn how to ride a JackRabbit OG

For JackRabbit OG2 & OG2 Pro: Watch this video to learn how to ride a JackRabbit XG

For JackRabbit XG & XG Pro: Watch this video to learn how to ride a JackRabbit XG

JackRabbit Riding Steps:

1. First, check to make sure that:

   • Your footrests are flipped down
   • The handlebars are firmly secured in the riding position
   • The brake (OG and OG2) or brakes (XG) are working
   • There is air in the tires to the correct PSI range
   • And the seat is in the right position for you
2. Now, sit on the JackRabbit in the riding position with both feet firmly on the ground and both hands on the handlebars.
3. Grip the handlebars with both hands and make sure you are familiar with the brake lever on the right.
4. For your first ride, try coasting before applying electric power. On a nice flat ground (like an empty parking lot), push off with one foot, and as you start to coast, let your legs hang for a bit and then lift up and rest your feet on the footrests. Coast for a bit more and try steering left and right. Test the brake a few times. Sit comfortably back and try not to lean too far forward on the handlebars. Relax, coast, and glide!
5. Once you’re comfortable coasting and gliding, it’s time to turn on the power.
6. While stationary, press the power button on the right side of the handlebars above the thumb throttle. The LEDs (JackRabbit OG) or display (JackRabbit OG2, OG2 Pro, XG, & XG Pro) on the throttle should turn on, showing that you have activated power and what the battery level is.
7. Before pressing the throttle, push off with one foot to start your forward movement and place both feet on the foot pegs. Once you are coasting and moving forward, use your right-hand thumb to slowly press on the throttle. The more you press, the more power will be applied so start slow and get used to the power as you ride.

Have fun!! When you are finished with your ride, remember to turn off the power button to save battery. And always wear a helmet when riding!

Press the power button above the thumb throttle.

For JackRabbit OG: Press the gray button directly above the thumb throttle. When it’s on, the battery level LED lights will be on. When it's off (or the battery is dead), the LED lights will be off.

For JackRabbit OG2: Press and hold the power button for about a second or two, located on the top of the display. When it’s on, the display will show information on it. When it's off (or the batteries are dead), the display will be blank.

For JackRabbit XG, XG Pro, & OG2 Pro: Find the middle button with the international power symbol on it () next to the display. Press and hold for about a second. When it’s on, the display will show information on it. When it's off (or the batteries are dead), the display will be blank.

When you are done riding, make sure to turn the power button off to save battery power. The JackRabbit OG2, OG2 Pro, XG & XG Pro will automatically turn itself off after a few minutes but the JackRabbit OG will not turn itself off.

On the right side of the handle bar is a thumb throttle that controls the speed of your JackRabbit.

Your speed will depend on how far down you press this throttle. The JackRabbit will go faster the harder you press down. Make sure to press the throttle lightly at first to get used to your speed.

To maximize range, we recommend pressing the throttle just enough to get to a nice cruising speed, and not pressing it all the way down all the time. Press, then release and coast.

You can compare our bikes models here or read below for some basic differences.

JackRabbit OG: The one that started it all. Our most compact bike for grab-and-go portability for all ages. Theoriginal micro ebike wasdesigned for simplicity and efficiency. It features a single brake lever on the right side of the handlebars and a basic 3-light LED battery level indicator.

JackRabbit OG2: The OG2 takes our award-winning OG, and packs in even more, while still being ultra lightweight, portable and compact. Like the OG, it has a single brake lever on the right side, but it also includes a digital display for more detailed battery information with a mode select button for more rider control. The OG2 represents the next evolution in our lineup, offering a blend of simplicity, style, refined design, and advanced features.

JackRabbit OG2 Pro: The OG2 Pro blends the best of both worlds, combining the sleek design of the OG2 with the power and range of the XG. Equipped with a robust 500W motor, a larger RangeBuster battery and our Midrise Handlebars, the OG2 Pro takes performance to the next level. With enhanced hill-climbing capability, extended range, and advanced features, this model is built for riders who want more power, more adventure, and more freedom on every ride.

JackRabbit XG: The XG is an upgraded model in our product line, featuring a larger BMX-style frame, a more powerful motor, dual brakes, and other features that you can see on the XG page. The XG is designed for those who want a bit more functionality or as we like to say, “a little more room and a little more vroom-vroom.”

JackRabbit XG Pro: The XG Pro takes the XG to the next level with a more powerful 749W motor, dual RangeBuster batteries, CST Fringe tires, and our Highrise Handlebars, all straight out of the box. Designed for riders who crave more power and performance, the XG Pro lets you grip it and rip it wherever adventure calls. Or as we like to say, “a little more room and a little more vroom-vroom.”

To adjust your seat, find the quick release lever just below your seat cushion.

Flip open the quick release lever, and move your seat up and down. The ideal seat height should allow both feet to be flat on the ground when seated. You should also be able to walk onto the JackRabbit from behind with the seat going between your thighs and just below your buttocks (unlike a traditional bike, you don’t need to throw your leg over the frame of a JackRabbit).

Clamp down the quick release lever when your seat is at the right height.

If you find that your seat slips down when you sit on it, it’s likely because the quick release lever needs to be tightened.

To tighten the quick release lever, flip it open. While open, adjust the knob on the quick release band to increase the pressure when closing the lever. The pressure should be set so that it is not effortless to close the lever, but the pressure does not need to be so high that it’s difficult to close the lever.

You can check your battery level by turning on the power button located on the battery gauge found on your handlebars, above the throttle.

For JackRabbit OG: The OG is fully charged when all three battery lights are on (red, yellow and green). As you lose charge, these battery lights will start to disappear.

For JackRabbit OG2: The OG2 is fully charged when all 5 battery icons at the bottom of the display are filled. As you lose charge, these battery icons will start to disappear (The last battery icon flashes when under voltage occurs).

For JackRabbit XG, XG Pro, & OG2 Pro: The bike is fully charged when all four battery icons on the right side of the display are filled. As you lose charge, these battery icons will start to disappear.

When you see only the red light on the JackRabbit OG or you only have one battery icon on the JackRabbit XG, we recommend that you charge your JackRabbit as soon as possible or swap in an extra battery.

To charge your JackRabbit battery, see here.

To swap in a new battery, see here

You can lock your JackRabbit with a typical bike lock, including the locks we offer on our Accessories page.

The best place to lock your JackRabbit is to run the lock through the closed-loop “triangle” portion of the rear of the bike; through the frame triangle from the seat tube to the back tire. We recommend positioning the lock to the closed-half loop metal frame on the rear tire.

However, where allowed, we encourage bringing your JackRabbit indoors with you and not locking at all. Most places will allow you to walk your JackRabbit inside, given its small and discreet design. See here for how you can easily switch it into folded “Flat Mode” to roll it effortlessly and conveniently indoors.

Or, you can also carry it inside! See here for how to do so.

Here are some tips to keep your JackRabbit in top condition:

Tire Pressure: Regularly check your tire PSI. Check the side of your tire for the recommended tire pressure, which differs by JackRabbit model. If your PSI is lower than the recommended, use a hand-operated or electric air pump with a pressure gauge to add air.

Cleaning: Wipe down your JackRabbit with a damp towel to keep it clean and free of dirt and debris.

Bolt Tightness: Periodically check the tightness of all bolts on your JackRabbit, including the footrest bolts, to ensure everything remains secure.

Battery Maintenance: Store your battery in a cool, dry place, ideally at a charge level of around 50-60%. Avoid leaving it fully charged or fully discharged for extended periods. Every few months, fully discharge and recharge the battery to help maintain cell balance and prolong battery life.

By following these simple steps, you'll help ensure your JackRabbit stays in excellent working order for years to come.

Not recommended. Although the JackRabbit does great on light gravel and bumpy roads, it’s not designed to be ridden in the snow or in deep sand.

The JackRabbit is IPX4 water resistant, which means it can handle splashes of fresh water from any direction.

Your JackRabbit can handle a freshwater rainshower but it should never be immersed in water.

Avoid any splashes of salt water and NEVER EVER immerse the JackRabbit in salt water. Immersing batteries in salt water can be dangerous and should be strictly avoided.

To keep your JackRabbit clean, we recommend using a damp towel. Mild detergent works fine. Even a baby wipe works great!

No, the stock handlebar height on your JackRabbit is not adjustable. However, if you’re looking for more height, check out our Midrise and Highrise Handlebar options available for all JackRabbit models on our Accessories page.

We designed the stock handlebar height and distance to work for a wide range of riders, helping to keep the JackRabbit’s design as light and efficient as possible. With our mid and high-rise options, you can further customize your ride to suit your preferences.

When riding, sit back on the seat, relax your arms and shoulders, and enjoy the ride! There's no need to hunch your shoulders or lean heavily on the handlebars—both of which can negatively affect handling and your overall riding experience.

JackRabbits come with batteries already installed. You can charge your battery without needing to remove it as described here. You only need to remove a battery if:

• You have a spare battery and want to swap out a full one for a depleted one, or
• You are checking your JackRabbit as luggage on an airplane and need to remove the battery to bring it in your carry-on

To remove a battery, you’ll need to unlatch the battery using the battery latch under the frame. Depending on your JackRabbit model, you’ll either use a key or a latch knob to unlatch your battery as follows:

For JackRabbit OG: Most JackRabbit OGs use a barrel key to lock the battery in. Insert the barrel key that comes with your JackRabbit underneath the frame. Then, rotate the key 90 degrees. It should rotate easily. If it doesn’t, jiggle and finesse it. No hard effort is needed.

For JackRabbit XG, OG2, OG2 Pro, and XG Pro: These models use a latch-knob to secure the battery in the frame. When the latch is oriented 90 degrees to the frame, the battery is secured in the frame. When the latch is rotated so that the knob is aligned with the frame, the battery is unlatched and can be removed.

Once unlocked/unlatched, remove or insert the battery evenly with two hands. Do not force it in! It should slide in easily.

Once the battery is inserted, rotate the key or latch knob 90 degrees in the other direction to lock it in.

To charge an extra battery outside of your JackRabbit, simply insert the adapter that comes with your charger directly into the battery. When the light on the charger changes from red to green, you’re fully charged.

Use only the official JackRabbit Extra Battery accessory or the RangeBuster Battery as well as the official JackRabbit charger that came with your JackRabbit or charger you bought from JackRabbit. We cannot guarantee the effectiveness or safety of third-party accessories.

We recommend only using the official JackRabbit Extra Battery accessory as well as the official JackRabbit charger that came with your JackRabbit. We cannot guarantee the effectiveness or safety of third party accessories.

Please watch this video if you need any more help. This video is for JackRabbits that use a key to lock the battery but it applies to all types of JackRabbits.

For JackRabbit OG: Some JackRabbit OGs come with keys. These keys are used to unlock your battery compartment, so you can swap in an extra battery pack, if needed.

If you’re interested in an extra battery pack, you can purchase one here.

If you don’t need to use a lock and don’t want the hassle of keeping track of a key to lock/unlock the battery in your JackRabbit OG, you can replace the key lock with a latch-knob that you can find on the Replacement Parts page here.

For JackRabbit OG2, OG2 Pro, XG, & XG Pro: These models don't use keys to lock the batteries for easy battery in/out convenience. However, if you want to use a key lock, you can replace your latch-knob with a key-lock that you can find on the Replacement Parts page here.

Yes! The JackRabbit seat uses an industry-standard seat attachment bracket and an industry-standard 27.2 mm seat post (or seat stem) diameter. You can replace the seat by using any seat that has the standard 2-rail mounting system underneath the seat. You can also replace the seat-post by using any standard seat-post with a 27.2 mm diameter and can optionally choose to re-use the seat that came with your JackRabbit on the new post or use a different seat. Customize and personalize away!

To install the Kinekt XR Active Suspension Seat Post, first:

- Unclamp the seat quick release and remove your old seat and seat post out of your JackRabbit

- Then, using a hex key or Allen wrench, remove the seat from the stock seat post and secure it onto your Kinekt seat post

- Slide the new Kinect seat post and seat back into your JackRabbit, and secure it with the same quick release mechanism.

It’s easy! To install the Strut Fender on your XG tires, or the back tire of your OG, check out this video

Looking for a fender for the front tire of your OG? Check out the Front Fender for OG.

Easy! See assembly instructions below:

1) Remove the nut, washer, and bolt from the Front Fender for OG.

2) Place the Front Fender for OG behind the front wheel of your OG and align the metal connector of the fender with the small hole that goes through the front wheel fork.

3) Insert the bolt from step 1 through the front of the fork, out the other side, and through the metal hole in the fender. Place the washer on the bolt and then hand screw the nut onto the bolt.

4) Straighten and align the fender to your preference and then use a screwdriver and some pliers or a wrench to tighten. It doesn't take much effort to complete this last step.

To install the Rear Basket accessory, follow the below instructions:

1) Use the allen/hex key that comes with your backet to remove the screws from the rack, then place the basket on the rack and then re-insert and tighten the screws so that the basket is attached to the rack.

2) Open the quick-release lever below the bike seat and pull the seat up and out of the bike.

3) Arrange the basket's quick-release mechanism so that the seat post is able to be slid into the basket quick-release clamp.

4) Once the basket is roughly positioned onto the seat post, open the basket quick release clamp and alternate between turning the quick-release tightening-knob and closing the quick-release lever until the right pressure is achieved to keep the quick release tightly clamped to the seat post so that there is not movement.

5) Re-insert the combined seat and basket onto the bike. Adjust the seat height to your preferred position and close the seat quick-release. Then open the basket quick-release and adjust the hieight and position to your preference. Close the basket quick-release and you're ready to roll!

Pro tip: If you're putting your JackRabbit in small space like a car trunk and you have the JackRabbit basket attached to your seat, take the entire combined seat and basket off as one unit by opening the seat quick-release lever and pulling the seat and basket off together. Then when you're ready to put the seat back on, it's easy to re-insert and align the combined seat and basket set in one quick step.

It only takes a couple of seconds to pop in a RangeBuster Battery and get 24+ miles of range!

- If you have an OG: cut the zip tie closest to the back wheel holding the cable onto the center tube, leave the other tie in place.

- If you have an OG2, OG2 Pro, XG, & XG Pro: unlatch the seat post clamp and rotate it so it won't obstruct the battery when trying to install.

- Prepare the RangeBuster by carefully unlatching the bottom plate from the hooks on the side and removing the styrofoam spacer beneath the central battery.

- Gently uninstall the standard battery, and slide the RangeBuster gently into the battery opening until it is seated fully in place. 

- Install the bottom cover, making sure to snap the latches over the side hooks. On the OG, guide the brake cable into the notch in the bottom cover to get the cover to snap into place.

- Once the bottom plate is snapped in, lock the battery in and seek adventure! 

The JackRabbit OG has a feature that allows the front wheel to be locked into storage mode so it doesn’t turn or flop around when lifting to put the bike in a trunk, in the Air-Sea-Land Travel Bag, etc.

When the front wheel is rotated 180 degrees, there is a lock spring that automatically pops through a hole in the front of the bike to hold the wheel in place.

To unlock the front wheel so you can turn the front wheel 180 degrees back to Ride Mode, first locate the hole and the rubber button on the lower right area of the handlebar head tube, right above the front wheel fork.

Then manipulate the rubber button into the hole and press the button to release the wheel lock.

It may take a bit of jiggling to release it.

Once released, rotate the front wheel 180 degrees, insert and properly secure the handlebars, and you’re ready to ride!

If you own a JackRabbit OG and need replacement parts or are interested in particular accessories, you may need to know which version of the OG you have.

If purchased after November 2021 and your Brake Lever looks like the one on the left, you have an OG1.0. If your Brake Lever looks like the one on the right, you have an OG1.1.

If you purchased your JackRabbit before November 2021, you have a JackRabbit JR2. There are a few important differences to be aware of:

• The power button is located on the left side of the frame. It is a red colored switch and when pressed up (I) the power is on. When pressed down (O), the power is off.
• The battery level indicator is located on the battery itself. On the top of the battery, press the button in the middle of the battery and the surrounding LED lights will indicate the battery level. When all four lights are lit (three green and one red) = 75-100%, 3 = 50-75%, 2 = 25-50%, and 1 (red only) = 0-25%.
• The charging port is located on the top of the frame below the seat.
• The kickstand is located on the opposite side and moves in the opposite direction.
• The front wheel will not lock in place when rotated 180 degrees.

The JackRabbit OG User Guide is located here.

For the best experience, we recommend a maximum load weight of 240 lbs (meaning, the weight of the driver, accessories, plus anything that you might be carrying).

The JackRabbit OG will perform best for those 6’2” and under.

The JackRabbit OG weighs 24 lbs.

The maximum powered speed of the JackRabbit OG is 20 mph, but this can depend on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).

A fully charged JackRabbit OG can travel an average of 10+ miles on one charge.

However, this range is subject to vary depending on road conditions, applied power, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).

Hill climbing with a JackRabbit depends on the power available, the rider's weight, and the steepness of the incline.

Here's how each model performs:

JackRabbit OG and OG2:

Both the OG and OG2 models deliver 350 watts of power to the rear wheel with a fully charged battery.

For a rider weighing 200 lbs, these models can climb hills with up to a 14% grade at a speed of 5 mph, which is about double the speed of walking uphill.

For a rider weighing 150 lbs, these models can climb hills with up to an 18% grade at 5 mph.

The JackRabbit design also allows for "kick-scooting" with one leg while ascending a hill to give it an extra boost if needed.

JackRabbit XG:

The XG model has a more powerful motor, making it better suited for hill climbing and descending.

A rider weighing 200 lbs can climb hills with up to a 17% grade at a speed of 5 mph.

A rider weighing 150 lbs can climb hills with up to a 22% grade at 5 mph.

On less steep hills, the XG can carry an average-sized rider at speeds ranging from 8-16 mph.

If you frequently ride in hilly areas, the JackRabbit XG offers increased performance and hill-climbing ability, making it a great choice for tackling steeper inclines.

From a dead battery, it will take the JackRabbit OG about 3 hours to reach full charge when using the charger that came with the JackRabbit OG.

We also offer an Extra Battery accessory and an Ultra Fast Charger.

48” long x 21” wide x 39” high

48” long x 7” wide x 40” high.

With the front wheel reversed 180 degrees, the JackRabbit OG is 45” long x 7” wide x 30” high.

The OG2 & OG2 Pro do NOT have a wheel lock in the head tube like the OG but uses a velcro strap to secure the front wheel while rotated 180 degrees that comes in the newly designed handlebar keeper attached to the frame just in front of the rear wheel.

The JackRabbit OG2 User Guide is located here.

The JackRabbit OG2 Pro User Guide is located here.

For the best experience, we recommend a maximum load weight of 275 lbs (meaning, the weight of the driver, accessories, plus anything that you might be carrying).

The JackRabbit OG2 & OG2 Pro will perform best for those 6’2” and under.

The JackRabbit OG2 weighs 25 lbs.

The JackRabbit OG2 Pro weighs 30 lbs.

The maximum powered speed of the JackRabbit OG2 & OG2 Pro is 20 mph, but this can depend on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).

A fully charged JackRabbit OG2 can travel an average of 10+ miles on one charge with the included standard battery.

A fully charged JackRabbit OG2 Pro can travel an average of 24+ miles on one charge with the included RangeBuster battery.

However, this range is subject to vary depending on road conditions, applied power, weather conditions, and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).

Considering the design priority of JackRabbit OG2 as an ultra-portable vehicle that works in most places, the JackRabbit OG2 is a pretty capable hill climber. For an average-sized rider, the JackRabbit OG2 can get up hills with a 12% steepness grade, but in doing so, speed will diminish to 5 mph (which is still significantly faster than walking). Also, the OG2 design allows you to "kick-scoot" with one leg while ascending a hill to give it an extra boost if needed. If you ride up (and down) hills regularly, consider the JackRabbit XG for its increased hill-climbing (and descending) ability.

The JackRabbit OG2 Pro is a capable hill climber for most riders and common inclines. With the same powerful motor as the XG, the OG2 Pro can tackle hills with up to an 18% grade—a slope widely considered steep. However, at this incline, speed will reduce to around 5 mph, which is still significantly faster than walking. On more moderate hills, the OG2 Pro can maintain speeds between 8-16 mph for an average-sized rider. Additionally, its lightweight design allows you to kick-scoot with one leg to give it an extra boost if needed. If you frequently ride on steep inclines and need even more power, consider the JackRabbit XG Pro for enhanced hill-climbing and descending performance.

OG2: From a dead battery, it will take the JackRabbit OG2 about 3 hours to reach full charge when using the charger that came with the JackRabbit OG2.

OG2 Pro: From a dead battery, it will take the JackRabbit OG2 Pro about 3 hours to reach full charge when using the charger that came with the JackRabbit OG2 Pro.

We also offer an Extra Battery accessory and an Ultra Fast Charger.

OG2: 48.5" long x 21" wide x 39" high

OG2 Pro: 48.5" long x 24" wide x 39" high

OG2: 48.5" long x 7" wide x 41" high

OG2 Pro: 48.5" long x 7" wide x 42"high

With the front wheel reversed 180 degrees, the JackRabbit OG2 & OG2 Pro are 45.5" long x 7" wide x 30.5"high

The OG2 has a Basic Settings menu that is accessed via the display and the buttons next to the throttle.

To access Basic Settings:

• While the power is on, press and hold the Power and Mode buttons at the same time to enter the Basic Settings menu. (SET will be displayed at the top right of the screen, there are 7 parameters in total)

Once in the set menu:

• Press the Power button to move between 7 parameter setting menus
• Press the Mode button to make changes
• To exit and save: press and hold the Power and Mode buttons

1st parameter is kph or mph: The default setting is 1 press the M button to set 0 or 1, 0 is for kph, and 1 is for mph.

2nd parameter is Speed Limit: Which displays the speed limit of the current ride mode selected. Press the Mode button to set the speed limit:

ECO: Range is 12-25km/h, default is 12km/h; 7-15mph, default is 7mph

MID: Range is 12-29km/h, default is 25km/h; 7-18mph, default is 15mph

HIGH: Range is 12-32km/h, default is 32km/h; 7-20mph, default is 20mph

3rd Parameter is Wheel Diameter: This setting can not be changed

4th Parameter is Screen Brightness: The default setting is 2. Press the Power button to adjust the screen brightness. Press the Mode button to set the brightness. The range is 0-2. 0 is low, and 2 is High.

5th Parameter is Auto shutoff time: The default is 10 =10min. Press the power button to adjust the auto shutoff time. Press the Mode button to set the time range from 0-60 minutes.

6th Parameter is Non-Zero start: Default is 0. 1= non-zero start enabled. 0=non-zero start disabled. Press the Mode button to switch from 0 to 1.

7th Parameter is High mode enabled or disabled: The default is 1. 1 = High mode enabled. 2= High mode disabled. Press the Mode button to switch from 1 or 2.

The OG2 Pro has a Basic Settings menu that is accessed via the display and the buttons next to the throttle.

To access Basic Settings:While the power is on, press and hold the Mode and Lights buttons to enter the Basic Settings menu.

Once in the set menu:

Basic Setting Parameters (maintained through power cycles and battery removals):

P01: Backlight

P02: Unit Modes

P03: Hibernation time

P04: Non-zero start

Note that there are additional Advanced Settings on the OG2 & OG2 Pro that are used by JackRabbit internal staff but that will not enable any additional features such as higher speeds. These additional settings allow for the speed to be further reduced from the 20 mph maximum and for manipulation of certain factory defaults. If you are a JackRabbit dealer and feel that you have a need to access these additional Advanced Settings, contact info@jackrabbit.bike to provide a request with a reason and context provided in your request.

The JackRabbit XG User Guide is here.

The JackRabbit XG Pro User Guide is here.

For the best experience, we recommend a maximum load weight of 275 lbs (meaning, the weight of the driver, accessories, plus anything that you might be carrying).

The JackRabbit XG and XG Pro will perform best for those 6’6” and under.

The JackRabbit XG weighs 32 lbs.

The JackRabbit XG Pro weighs 37 lbs.

XG:The maximum speed of the JackRabbit XG is 20 mph, but this can depend on road conditions, weather conditions, and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).

XG Pro:The maximum speed of the JackRabbit XG is 20 mph. However, the XG Pro is equipped with an optional * Off-Road mode that has a top speed of 24 mph.

These speeds can depend on road conditions, weather conditions, and temperature, as well as the total load weight (i.e., the weight of the rider, accessories, plus anything that you might be carrying).

*Off-Road mode can be unlocked via warranty registration by an adult 18+; this mode is not intended to be used on public roads.

A fully charged XG can travel an average of 20+ miles on one charge with the two included standard batteries.

A fully charged XG Pro can travel an average of 48+ miles on one charge with the two included RangeBuster Batteries

However, these distances are subject to vary depending on road conditions, applied power, weather conditions, and temperature, as well as the total load weight (i.e., the weight of the rider, accessories, plus anything that you might be carrying).

The JackRabbit XG is a solid hill climber for most folks and most hills. For an average-sized rider, the JackRabbit XG can get up hills with a 20% steepness grade (which is widely considered to be a steep hill), but in doing so, speed will diminish to 5 mph (which is still significantly faster than most people walk up hills). On more common and less steep hills, the JackRabbit XG will carry an average-sized rider at speeds of 8-16 mph. Also, the JackRabbit design allows you to "kick-scoot" with one leg while ascending a hill to give it an extra boost if needed.

The JackRabbit XG Pro, with its more powerful 750W motor, is an even more capable hill climber, tackling steeper grades with improved power. For an average-sized rider, the XG Pro can handle hills with up to a 20% grade (which is steep, trust us) while maintaining a speed of around 10-12 mph—much faster than walking. On more moderate inclines, the XG Pro can sustain speeds between 12-16 mph, depending on rider weight, terrain, and conditions. Additionally, the lightweight design still allows riders to kick-scoot for an extra boost when needed. If you frequently ride hilly terrain, the XG Pro’s increased power and performance make it a great choice.

The JackRabbit XG can take about 3 hours to reach full charge when using the charger that came with the JackRabbit XG.

The JackRabbit XG Pro can take about 5 hours to reach full charge when using the charger that came with the JackRabbit XG Pro

We also offer an Extra Battery accessory.

XG: 53” long x 24” wide x 38” high

XG Pro: Larger vs OG/OG2: 53.5" long x 27" wide x 40.5" high

XG: 53" long x 7" wide x 45" high

XG Pro: 53.5" long x 7" wide x 43"" high

XG:50.4” x 7.0” x 31” (front wheel rotated 180 degrees)

XG:42” x 7” x 25” (front wheel removed)

XG Pro: 51" long x 7" wide x 31" high (front wheel rotated 180 degrees)

XG Pro: 42” x 7” x 25” (front wheel removed)

• While the power is on, press and hold the Mode and Lights buttons to enter the Basic Settings menu.
• Once in the set menu:
  • Press the Power button to move between setting menu
  • Press the Light button to go up and Mode to go down in setting options
  • To exit and save: press and hold the Mode and Lights buttons

• P01: Backlight
  • Setting range: 1 - 3
  • Factory default: 2
  • Behavior notes: 1: No Backlight, 2: Medium Backlight, 3: High Backlight
• P02: Unit Modes
  • Setting range: 0 - 1
  • Factory default: 1
  • Behavior notes: 0: Metric km/h; 1: Imperial mph
• P03: Hibernation time
  • Setting range: 0 - 60
  • Factory default: 10
  • Behavior notes: When set to 0: no hibernation (no auto power off); when 1-60: number of minutes before hibernation.
• P04: Non-zero start
  • Setting range: OFF, ON
  • Factory default: OFF
  • Behavior notes: Non-zero start (also known as Roll-to-start) is always ON for ECO and MID modes and is not changeable.
  • When OFF: Non-zero start is disabled for HIGH mode; when ON: non-zero-start (roll-to-start) is enabled for HIGH mode

Note that there are additional Advanced Settings on the OG2 & OG2 Pro that are used by JackRabbit internal staff but that will not enable any additional features such as higher speeds. These additional settings allow for the speed to be further reduced from the 20 mph maximum and for manipulation of certain factory defaults. If you are a JackRabbit dealer and feel that you have a need to access these additional Advanced Settings, contact info@jackrabbit.bike to provide a request with a reason and context provided in your request.

From the beginning, creating a safe and rigorously tested product with premium components has always been a priority for JackRabbit. So, it was critical to us that we meet and pass the most important test standards within our industry space and pass UL certified test standards, which include:

1. Consumer Product Safety Commission test standard certifications for bicycles: CPSC 16 CFR Part 1512

2. UL 2271 (Standard for Batteries for Use in Light Electric Vehicles (LEV) Applications)

3. UL 2272 (Standard for Electrical Systems and Personal E-Mobility Devices)

We recommend that only adults 18 years and older ride a JackRabbit. PWe recommend that only adults 18 years and older ride a JackRabbit. Please check your local ebike and escooter laws for specific requirements and regulations, as these can change often and vary state by state and city by city. For example, some states require a valid driver’s license, DMV registration, and/or a helmet to ride a vehicle that classifies as an electric scooter, like the JackRabbit.

In most U.S. states, JackRabbit technically classifies and is regulated as an electric scooter.

However, the regulations around electric vehicles, what products are classified as such, and where they are legal are constantly in flux. Please refer to your home state laws and local municipality laws for the latest information on electric vehicle rules and regulations in your area before purchasing and/or riding a JackRabbit.

JackRabbit is legal in most areas of the U.S.

However, the regulations around electric vehicles, what products are classified as such, and where they are legal are constantly in flux. Please refer to your home state laws and local municipality laws for the latest information on electric vehicle rules and regulations in your area before purchasing and/or riding a JackRabbit.

First, fold up the footpegs. Then, open the handlebar clamp, and while keeping the front wheel facing forward, slightly lift up the handlebars and rotate the throttle side of the handlebar upwards and 90 degrees so that the handlebars are aligned flat with the bike frame, and then close the clamp.

Voila, your JackRabbit is flat, and perfect for walking indoors (footpegs out of the way and handlebar brake lever are perfectly oriented for easy walking and braking with no power needed), storing in a closet or stacking a few in an RV, camper van or car trunk.

First, fold up the footpegs. Then, open the handlebar clamp, and while keeping the front wheel facing forward, slightly lift up the handlebars and rotate the throttle side of the handlebar upwards and 90 degrees so that the handlebars are aligned flat with the bike frame, and then close the clamp.

Voila, your JackRabbit is flat, and perfect for walking indoors (footpegs out of the way and handlebar brake lever are perfectly oriented for easy walking and braking with no power needed), storing in a closet or stacking a few in an RV, camper van or car trunk.

First, lower the seat and fold up the footpegs. Next, release the handlebar clamp, press the black rubber button right below the clamp to push the alignment pin in, and then pull the handlebars up and out of the bike frame completely. Make sure to close the handlebar clamp, or it can fall off.

There is a plastic clip that can be used to clip the removed handlebars onto the front fork for storage; however, for traveling, we do not recommend using the clip. Instead, let the handlebars hang freely next to the bike or wrap them in the handlebar connector included with the Air-Sea-Land Travel Bag.

Next, rotate the front wheel 180 degrees to shorten the overall length of the JackRabbit. Note: On some models of the OGs, the front wheel will lock into place when rotated 180 degrees for easy carrying. The black release button on the head tube above the front fork will need to be pressed to be able to rotate the wheel back into Ride Mode.

Voila, your JackRabbit is in Travel Mode and ready to be placed in the Air-Sea-Land Travel Bag, any sized car trunk, or fit in other tight spaces. If further side reduction is needed, then a wrench can be used to remove the front wheel and other parts.

First, lower the seat and fold up the foot pegs. Then, release the handlebar clamp, and while keeping the front wheel facing forward, slightly lift up the handlebars and remove them from the bike frame completely. Close the handlebar clamp.

For the XG & XG Pro, you can either let the handlebars hang freely or wrap them in a protective padding with special care placed on the throttle thumb-paddle and display area.

For the OG2 & OG2 Pro, there is a plastic handlebar keeper that can be used to attach the removed handlebars to the bike for storage, however, for traveling, we do not recommend using the handlebar keeper. Instead, let the handlebars hang freely next to the bike or wrap them in the handlebar protector included with the Air-Sea-Land Travel Bag.

Next, either rotate or remove the front wheel to shorten the length.

Rotating the wheel 180 degrees will shorten the length by 3 inches, which is the perfect amount for when putting your XG or OG2 in the back seat area of a car. The OG2 uses a velcro strap located inside the handlebar keeper to secure the front wheel to the frame and stop it from moving around during travel. If the headlight is installed in your XG or OG2, you’ll either need to remove it or turn it so that it’s not in the way of the frame when the wheel is rotated. Removing the wheel entirely is useful for fitting the XG in a car trunk or when using our travel bag.

To remove the front wheel on the XG, open the quick-release clamp on the right side of the wheel. Then, using both hands, unscrew the axle pin until there is sufficient clearance around the fork ends to slide the wheel off.

Voila, your JackRabbit is in Travel Mode and ready to be placed in a travel bag or fit in super tight spaces

Flying with Your JackRabbit & The Universal Travel Bag

Yes! You can fly with your JackRabbit —just make sure to remove the battery and carry it with you in your carry-on luggage before checking the bike as baggage. And before you fly, always check the FAA's website and your airline's website to confirm their current lithium battery allowance as these rules and regulations are subject to change.

Battery Travel Guidelines:

• A maximum of two JackRabbit OG, OG2, and XG stock batteries (151.2Wh) are typically allowed on most US airlines.
• You are typically allowed two JackRabbit 151.2Wh batteries per passenger in your carry-on.
• JackRabbit RangeBuster batteries exceed FAA limits and cannot be taken on commercial flights.

Checking Your JackRabbit as Luggage:

We now offer The Universal Travel Bag that fits all JackRabbit models. This travel bag makes it easy to transport your JackRabbit safely when flying. You can get one here.

• Remove your stock 151.2Wh batteries and place them in your carry-on (a maximum of two).
• Place your JackRabbit in our Universal Travel Bag (see how to use one here).
• Check your JackRabbit in the Universal Travel Bag as standard luggage.
• Be aware that due to its shape, your JackRabbit may be picked up in the oversized/irregular baggage area at baggage claim.

If an airline asks you to sign a damage liability waiver or pay an oversized baggage fee, in our experience, it's easier to comply with these requests.

Tips for Interacting with Airline Staff:

JackRabbits have successfully flown on many commercial flights. Please note, some airlines have imposed restrictive policies and you might be asked questions similar to the below:

• What's in the bag? → “It's a Balance Bike.” (Because the batteries are removed, it has no electric capability and is no longer an electric vehicle)
• Is it electric? → “No, it is not electric.” (Because the batteries are removed, it has no electric capability and is no longer an electric vehicle)
• Who makes it? → “A company called JackRabbit.”
• Is it a bicycle? → “No, it's a balance or strider bike that you push forward with your feet and coast on.”

Happy traveling!

Yes, your JackRabbit will fit on most typical bike racks.

However, given it’s so small and light, it also can easily fold up and fit in the trunk or back seat of your car.

Yes! We recommend shipping your JackRabbit with either UPS or Fedex, and by ground shipping only (if you plan to ship the JackRabbit with its battery included).

Before shipping, be sure to put your JackRabbit into folded mode, so it's as slim as possible and can fit into a box more easily.

With the handlebars detached and front wheel turned around,

• your JackRabbit OG will fit into a 46" long, 32" tall, 8" wide box.
• your JackRabbit OG2 & OG2 Pro will fit into a 46" long, 32" tall, 8" wide box.
• your JackRabbit XG & XG Pro will fit into a 50" long, 32" tall, 8" wide box.

Regular Charging:

Proper Storage:

Temperature Awareness:

Use the Correct Charger:

Regular Inspection:

Gentle Usage:

Safety First:

For JackRabbit OGWatch this video to see how to fold your JackRabbit into it’s smallest size for storage or transporting as well as how to fold the JackRabbit into Walk Mode to conveniently walk your JackRabbit indoors and slide it into convenient spaces like behind a door, in a closet, or behind the front seats of a car.

We can ship to all 50 U.S. states, Canada, and Puerto Rico.

However, due to high shipping costs, our 2-year warranty is only available for orders that are shipping within the contiguous U.S.

We want to make sure you have the best experience with JackRabbit - and when you don’t, we’ll do our best to find a solution. Please note, if you are requesting a return from Canada, Puerto Rico, Alaska, or Hawaii, and that return is accepted, you will be required to pay for shipping. You can find our full return policy here. To start a return, please email us at info@jackrabbit.bike with:

• Your reason for requesting a return
• Your order number
• The email used to place this order
• The items for which you are requesting a return. If you would like to return a JackRabbit, please also provide the serial number (which can be found stamped to the front of your JackRabbit, between the handlebars and the front wheel)

Click here to view and directly purchase our standard replacement parts. If you need a part that is not listed on our replacements part page, please contaxt our team at info@jackrabbit.bike.

All original and limited edition JackRabbits purchased and received within the contiguous U.S. automatically come with a 2-year warranty at purchase. Right now, we are not able to offer a warranty if you purchased or received your JackRabbit outside of the contiguous U.S.

You can find our full warranty policy here.

Yes, you can - however, if your return is accepted, you will need to pay for the shipment cost to return any JackRabbits or JackRabbit accessories back to our warehouse. You can find our full return policy here. To start a return, please email us at info@jackrabbit.bike with:

• Your reason for requesting a return
• Your order number
• The email used to place this order
• The items for which you are requesting a return. If you would like to return a JackRabbit, please also provide the serial number (which can be found stamped to the front of your JackRabbit, between the handlebars and the front wheel)

No. Right now, we are not able to offer a warranty if you purchased or received your JackRabbit outside of the contiguous U.S. You can find our full warranty policy here.

Knowing this difference, if trying-before-buying or a warranty is a concern for you, we recommend that you check our dealer locator to see if there are local dealers in your area that you can try a JackRabbit out at and ask about their service and warranty policy if you purchase from them.

You can also always contact us at info@jackrabbit.bike if you experience issues and we’ll see if we can help resolve them - but we can’t guarantee in the same manner outside of the contiguous U.S.

Inspect the Battery Level

• Ensure your battery is fully charged, as it’s essential for powering your JackRabbit.
• Plug in your charger and check the charging LED indicator. If the light doesn’t turn on or the battery isn’t charging, the battery or charger might be the issue.

Step 2: Check Battery & Charger Voltage with a Multimeter

If you’re unsure how to use a multimeter or uncomfortable checking the voltage yourself, we recommend taking your bike to one of our local dealers for a professional inspection.

Check the Battery Voltage

• Use a multimeter to check the battery’s voltage once fully charged. It should read somewhere between 40 to 42V when fully charged.
• If you’re unfamiliar with using a multimeter:
1. Set the multimeter to DC voltage mode (marked as “V” with a straight line and dots underneath).
2. Place the black probe on the negative terminal and the red probe on the positive terminal. DO NOT LET THE PROBES TOUCH EACH OTHER.
3. Read the voltage output on the display.

• With the charger plugged in, use the multimeter to measure the charger’s output voltage. It should read 42V.
• If the charger isn’t outputting 42V, it may need to be replaced.

• Remove and Reinsert the Battery: Detach the battery and inspect the connection points on both the battery and the bike for any dust, dirt, or damage to the connectors that might interfere with a solid connection.
• Ensure the battery clicks securely into place when reinstalling.

Check for Loose or Damaged Connections

• Inspect all visible wiring from the battery to the motor, looking for any loose, disconnected, or damaged cables.

1. Trace the throttle cable from the handlebar down to where it goes into the frame.
• OG the wires run under the frame and into a rubber grommet to the controller.
• OG2, XG, OG2 Pro, and XG Pro the wires going into the side of the frame. Remove the frame port cover to gain access to the connectors.
2. Gently pull the wires out to expose the connectors.
3. Inspect the connection to ensure the connectors are:
• Firmly attached
• Free of moisture, dirt, or debris
• Fully seated

• Ensure the power button is being pressed correctly.
• Check for any visible damage, sticking, or unresponsiveness.

If you get a flat tire, here’s what to do:

• Inspect the Tire: Before anything else, inspect the inside of the tire and the rim thoroughly, especially around the area where the hole is located. It’s important to identify what caused the puncture. Use the valve stem as a reference point to match the tire and tube locations. Sometimes, there may be no visible sign on the outside because the thorn or tack has worn down, but the sharp end is still embedded in the tread, waiting to puncture a new tube.
• Minor Punctures: If it’s a small pinhole puncture (from a thorn, staple, or small nail), you can use a standard tire patch kit to repair the tire.
• Severe Punctures: If the puncture is more severe, you’ll need to replace the inner tube.

Below are the steps to remove and replace the wheel so you can inspect the tire, repair punctures, or replace the inner tube:

• Removing the Front Wheel:

  • Use a wrench to loosen one nut sufficiently until you can take the front wheel off.

• Removing the Rear Wheel:

  • Disconnect the motor cable by unplugging the plug near the motor along the frame.
  • Loosen each nut on both sides of the wheel.
  • Use a screwdriver or pry bar to dislodge the washer between the nut and the frame. This should come off easily.
  • Remove the wheel and follow the reverse instructions to re-install it once you're done.

Tube and Tire Replacement: You can purchase a new inner tube or tire directly from us, which can be found on our Replacement Parts page.

Video Guide: For a step-by-step guide on changing a bike inner tube, watch this video that will help guide you through the basic process of changing a bike inner tube.

Need Help? If you need further assistance, feel free to contact our team at info@jackrabbit.bike. We’re here to help!

To adjust your seat, find the quick release lever just below your seat cushion.

Flip open the quick release lever, and move your seat up and down. The ideal seat height should allow both feet to be flat on the ground when seated. You should also be able to walk onto the JackRabbit from behind with the seat going between your thighs and just below your buttocks. (Unlike a traditional bike, you don’t need to throw your leg over the frame of a JackRabbit.)

Clamp down the quick release lever when your seat is at the right height.

If you find that your seat slips down when you sit on it, it’s likely because the quick release lever needs to be tightened.

To tighten the quick release lever, flip it open. While open, adjust the knob on the quick release band to increase the pressure when closing the lever. The pressure should be set so that it is not effortless to close the lever, but the pressure does not need to be so high that it’s difficult to close the lever.

To recenter your seat, first find the quick release lever just below your seat cushion.

Flip open the quick release lever, and release it.

Then, remove the entire seat and seat post from the JackRabbit by pulling upwards on it until it is fully removed from the frame of the JackRabbit.

Turn the seat over and use a 5mm hex key or Allen key to loosen the seat bolt. Adjust the angle of the seat to what you find most comfortable, and then tighten the seat bolt.

Flip the seat back over, re-insert into the frame of the JackRabbit, and re-adjust the seat to your preferred height.

Then, reclamp the quick release lever.

• Check the Power Source:
  • Ensure you are plugging your JackRabbit into a standard power outlet rated for the power range listed on your JackRabbit charger. In the US, it should be a standard 110V AC outlet.
  • Please note that JackRabbits cannot be recharged directly from a USB port.
  • If you’re using a car's 12V DC outlet, only use the JackRabbit 12V Ultra Portable Charger to avoid damaging your battery.
• Charging Time:
  • From a dead battery, it will take approximately 3 hours for your JackRabbit to reach a full charge.
• Check the Power Outlet:
  • Make sure the power outlet you are using is functional. You can test this by plugging in another device to see if it works.
  • Turn off your JackRabbit, and plug the charger into the power outlet when the green light comes on then plug the charger into your JackRabbit. The charger light will turn from green to red indicating your jackRabbit is charging.
• Check the plug connection into the JackRabbit or the JackRabbit battery:
  • If charging through the bike frame, make sure the charger barrel-plug is plugged into the JackRabbit charge port under the main frame of the bike. On the OG, it is under the frame near the front of the bike. On the OG2 and XG, it is under the frame near the seat tube. Do not plug the charger into the light ports on the side of the XG and OG2 bike!
  • If charging a battery out of the bike, make sure that the charge adapter that came with your bike’s stock charger is securely plugged into the battery on one end and the charger barrel-plug on the other end.
• Troubleshoot:
  If it’s not holding a charge or not charging properly, there’s a quick way to test both the charger and the battery using a multimeter. Here’s how:
  • Check the Charger First:
    • Plug in your charger and set your multimeter to DC voltage mode.
    • Place the multimeter probes on the charging plug terminal: one on the outside of the tip and one in the center. (without them touching each other).
    • The charger should read close to 42V. If it’s not, there might be an issue with the charger, and we can look into replacing it for you.
  • Fully Charge the Battery: If the charger is working, make sure the battery is fully charged using the provided charger.
  • Set the Multimeter for the Battery: Set your voltmeter to DC voltage mode again.
  • Measure the Battery Voltage: Place the voltmeter probes on the battery terminals (again, making sure the probes don’t touch each other).It should read somewhere between 40 to 42V when fully charged.
  • Check for Voltage Drop: If the reading is significantly lower than 42V, this could indicate the battery isn’t holding a charge properly.
  If you notice a low voltage reading or any irregularities with either the charger or the battery, please take pictures of the voltage readings and the label with the S/N on the side of the battery and let us know.

  We can assist with the next steps, and if your battery is still under warranty, we’ll look into replacing it for you.

  If your JackRabbit is still not charging after these steps, please contact us at info@jackrabbit.bike for further assistance.

A fully charged JackRabbit is designed to travel an average of 10+ miles per standard battery on one charge.

However, this range is subject to vary depending on road conditions, weather conditions, and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying) and how many times the battery has been discharged and charged (a normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions).

Lithium batteries, like the ones used in our JackRabbit bikes, often need a few charge cycles to reach their optimal performance. When you first start using a new battery, it might not deliver its full range right away. This is completely normal and part of the battery’s "break-in" period.

What Happens During Initial Charge Cycles:

• Balancing Cells: The battery cells need to balance during the first few charge cycles, ensuring each cell charges and discharges evenly, improving overall battery performance.
• Increasing Efficiency: After cycling the battery a few times, its efficiency and capacity to hold a charge will improve, leading to longer ride times.
• Calibration: The battery management system (BMS) calibrates during these cycles, providing more accurate readings of the battery's charge level and health.

To help your battery reach its full potential, we recommend fully charging and discharging it a few times.

If you continue to experience issues after a few cycles, follow the steps below to maximize your mileage and range.

Maximizing Mileage and Increasing Range for Your JackRabbit

Optimal Tire Pressure:

Ensure your tires are inflated to the recommended pressure in the JackRabbit manual. Proper tire inflation reduces rolling resistance, improving range and efficiency.

Smooth Acceleration:

Gradually accelerate to maintain a steady speed. Quickstarts consume more power, reducing overall range. Use the throttle only when needed to conserve battery life.

Use Lower Power Modes:

For daily travel, use lower power settings to extend battery life.

Regulate Speed:

Maintaining a moderate speed helps conserve energy. Higher speeds demand more battery power, leading to quicker depletion.

Plan Your Route:

Choose routes with fewer hills and less traffic. Heavy traffic and hilly terrain can drain the battery faster.

Lighten the Load:

Carry only what you need. Extra weight requires more energy, impacting battery life.

Regular Maintenance:

Keep your JackRabbit in top shape with regular checks on the brakes, tires, and battery connections.

Troubleshooting Low Mileage:

Battery Health Check:

Use a multimeter to check your battery’s voltage after a full charge. It should read close to 42 volts when fully charged.

Charger Inspection:

Verify that the charger is working correctly by checking its output voltage (also around 42 volts).

Tire Pressure and Condition:

Check for proper tire pressure and any signs of wear or damage. Low-pressure or worn tires can significantly affect your range.

Brake Drag:

Ensure the brakes aren’t rubbing against the tire or rotor. Excess friction can increase power consumption.

Weight and Load:

Review how much weight the bike is carrying. Excess weight can deplete the battery more quickly.

Riding Habits:

Evaluate your riding style. Frequent stop-starts and high speeds can decrease range. Steady, moderate riding conserves more energy.

Environmental Factors:

Cold weather can impact battery performance. Expect a slight decrease in range if riding in lower temperatures.

By following these strategies and routine checks, you can maximize your JackRabbit’s mileage and enjoy longer rides. If you continue experiencing low mileage, please contact us for further assistance at info@jackrabbit.bike

Yes! You can take your JackRabbit to a bike shop for standard bike maintenance, for example, fixing tire punctures, brake cable/lever/rotor adjustments, and even wire connection repairs.

If for some reason your local bike shop wasn’t able to assist with your needs, feel free to give us a shout at info@jackrabbit.bike and we’ll help out as best as we can.