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No assembly required! The JackRabbit comes fully assembled and ready to ride! To get started riding your JackRabbit asap, watch the below video or follow the below written steps.

1. Open the box from the top.
2. Using two hands, grab your JackRabbit by the seat and the handlebar stem and lift it straight up and out of the box.
3. Place it on the ground and put the kickstand down so it stands on its own.
4. The handlebars are clipped to the front fork using the handlebar storage clip. Unclip the handlebars from the front fork and let them hang.
   
   
   
5. The front wheel comes locked into storage and carrying mode. To unlock the front wheel so you can rotate it 180 degrees into ride mode, locate the band on the front head tube with a plus sign (“+”) mark on it and press in to release the front wheel lock. You will now be able to rotate the front wheel 180 degrees into ride mode.




6. The next step is inserting and locking in the handle bars for riding.

   • If necessary, release the quick release handle at the front and then arrange the handle bars so that the brake lever is on the right side facing forward.
   • Insert the handlebar stem into the stem hole. As you insert, use your finger to press in the silver lock pin so that you can continue to slide the stem in.
   • Once inserted, rotate the handlebars until the lock pin clicks and pops through the hole for it. You will be able to see the silver pin popped through under the release button.
   • Adjust the knob on the quick release so that the quick release handle can be rotated to secure the handlebars so that they don’t move or jiggle at all. The level should be tight enough so that it takes a bit of effort to close but it does not need to be so tight that it takes a lot of effort to open or close it.
   • If necessary, open the quick release stem and then adjust the handlebars so that they are perfectly in a 90 degree angle with the wheel and then close the quick release to get ready to ride
     
     
     
     
     
7. Fold the foot pedals down on both sides.
   
   

8. Adjust the seat to your proper riding level for your height.

   
   
   

   • Open the quick release so the seat is able to be moved up and down.
   • Rotate the seat so it points straight ahead.
   • The ideal seat height should allow both feet to be flat on the ground when seated. You should also be able to walk onto the JackRabbit from behind with the seat going between your thighs and just below your buttocks. (Unlike a traditional bike, you don’t need to throw your leg over the frame of a JackRabbit.)
   • Clamp down the quick release lever when your seat is at the right height. If necessary, rotate the quick release adjustment knob while the quick release lever is open so that it is firm and applies decent pressure when the level is closed.
9. Press the power button on the right side of the handlebars just above the thumb throttle. The LEDs on the battery gauge should light up, showing that you have activated power and what the battery level is. Press the power button again to turn the power and LED lights off. Please proceed to the next section before taking your first ride!

Note: If you have a JackRabbit purchased before November 2021, see the FAQ here for a few differences that you need to be aware of

To swap in a new battery, first insert the barrel key that comes with your JackRabbit underneath the frame.

Then, rotate this key 90 degrees. It should rotate easily. If it doesn’t, jiggle and finesse it. No hard effort is needed.

Insert the new battery evenly with two hands. Do not force it in! It should slide in easily.

Once the battery is inserted, rotate the key 90 degrees in the other direction to lock it in.

Please watch this video if you need any more help:

Our research shows that it takes less than 5 minutes for most people to become a comfortable rider on a JackRabbit. But take your time and enjoy the learning process! Watch the below quick video or read the below steps

1. First, check to make sure that:

   • Your footrests are flipped down
   • The handlebars are firmly secured in riding position
   • The brake is working
   • There is air in the tires
   • And the seat is at the right position for you
2. Now, sit on the JackRabbit in the riding position with both feet firmly on the ground and both hands on the handlebars.
3. Grip the handlebars with both hands, and make sure you are familiar with the brake lever on the right.
4. For your first ride, try coasting before applying electric power. On a nice flat ground (like an empty parking lot), push off with one foot and as you start to coast, let your legs hang for a bit and then lift up and rest your feet on the foot rests. Coast for a bit more and try steering left and right. Test the brake a few times. Sit comfortably back and try not to lean too far forward on the handlebars. Relax, coast and glide!
5. Once you’re comfortable coasting and gliding, it’s time to turn on the power.
6. While stationary, press the power button on the right side of the handlebars just above the thumb throttle. The LEDs on the throttle should light up, showing that you have activated power and what the battery level is.
7. Before pressing the throttle, push off with one foot to start your forward movement and place both feet on the foot pegs. Once you are coasting and moving forward, use your right hand thumb to slowly press on the throttle. The more you press, the more power will be applied so start slow and get used to the power as you ride.

Have fun!! When you are finished with your ride, remember to turn off the power button to save battery.

Note: if you have a JackRabbit purchased before November 2021, see the FAQ here for differences that you need to be aware of.

Press the power button right above the thumb throttle.

When it’s on, the battery level LED lights will be on. When it's off (or the battery is dead), the LED lights will be off.

When you are done riding, make sure to turn this button off to save battery.

Note: If you have a JackRabbit purchased before November 2021, see the FAQ here for a few differences that you need to be aware of.

On the right side of the handle bar is a thumb throttle that controls the speed of your JackRabbit.

Your speed will depend on how far down you press this throttle. The JackRabbit will go faster the harder you press down. Make sure to press the throttle lightly at first to get used to your speed.

To maximize range, we recommend pressing the throttle just enough to get to a nice cruising speed, and not pressing it all the way down all the time. Press, then release and coast.

Under the front of your JackRabbit, pop the charging cap open and plug in the charger.

Then plug in your charger into a standard US 110V AC outlet. Please note, the JackRabbit cannot be recharged directly from a USB port or a car's 12V DC outlet.

From a dead battery, it will take the JackRabbit about 3 hours to reach full charge.

We also offer an Extra Battery accessory.

You can check your battery level by turning on the power button located on the battery gauge found on your handlebars, above the throttle.

Your JackRabbit is fully charged when all three battery lights are on (red, yellow and green). As you lose charge, these battery lights will start to disappear.

When you see only the red light, we recommend that you charge your JackRabbit as soon as possible or swap in an extra battery.

To charge your JackRabbit battery, see here.

To swap in a new battery, see here.

These keys are used to unlock your battery compartment, so you can swap in an extra battery pack, if needed.

If you’re interested in an extra battery pack, you can purchase one here.

Our Extra Battery accessory will let you cruise for even longer!

To swap in a new battery, watch this video, or read the instructions below:

first insert the barrel key that comes with your JackRabbit underneath the frame.

Then, rotate this key 90 degrees. It should rotate easily. If it doesn’t, jiggle and finesse it. No hard effort is needed.

Once the key is rotated 90 degrees, the battery can be pulled out from above.

Insert the new battery evenly with two hands. Do not force it in! It should slide in easily.

Once the battery is inserted, rotate the key 90 degrees in the other direction to lock it in.

To charge an extra battery outside of your JackRabbit by simply inserting the adapter that comes with your charger directly into the battery. When the light on the charger changes from red to green, you’re fully charged.

We recommend only using the official JackRabbit Extra Battery accessory as well as the official JackRabbit Charger. We cannot guarantee the effectiveness or safety of third party accessories.

To adjust your seat, find the quick release lever just below your seat cushion.

Flip open the quick release lever, and move your seat up and down. The ideal seat height should allow both feet to be flat on the ground when seated. You should also be able to walk onto the JackRabbit from behind with the seat going between your thighs and just below your buttocks. (Unlike a traditional bike, you don’t need to throw your leg over the frame of a JackRabbit.)

Clamp down the quick release lever when your seat is at the right height.

If you find that your seat slips down when you sit on it, it’s likely because the quick release lever needs to be tightened.

To tighten the quick release lever, flip it open. While open, adjust the knob on the quick release band to increase the pressure when closing the lever. The pressure should be set so that it is not effortless to close the lever, but the pressure does not need to be so high that it’s difficult to close the lever.

Yes! The JackRabbit seat uses an industry-standard seat attachment bracket and an industry-standard 27.2 mm seat post (or seat stem) diameter. You can replace the seat by using any seat that has the standard 2-rail mounting system underneath the seat. You can also replace the seat-post by using any standard seat-post with a 27.2 mm diameter and can optionally choose to re-use the seat that came with your JackRabbit on the new post or use a different seat. Customize and personalize away!

To install the Kinekt XR Active Suspension Seat Post, first:

- Unclamp the seat quick release and remove your old seat and seat post out of your JackRabbit

- Then, using a hex key or Allen wrench, remove the seat from the stock seat post and secure it onto your Kinekt seat post

- Slide the new Kinect seat post and seat back into your JackRabbit, and secure it with the same quick release mechanism.

To install the fender kit, start with installing the front fender and then install the rear fender.

To install the front fender:

1) Remove the nut, washer, and bolt from the front fender.

2) Place the front fender behind the front wheel and align the metal connector of the fender with the small hole that goes through the front wheel fork.

3) Insert the bolt from step 1 through the front of the fork, out the other side, and through the metal hole in the fender. Place the washer on the bolt and then hand screw the nut onto the bolt.

4) Straighten and align the fender to your preference and then use a screwdriver and some pliers or a wrench to tighten. It doesn't take much effort to complete this last step.

To install the rear fender:

1) Open the quick-release lever below the bike seat and pull the seat up and out of the bike.

2) You'll need a phillips head screwdriver and one of the round black spacers that comes with the rear fender for this step. Use the screwdriver to loosen the ring that goes around the seat post. Once loose enough and with one of the black spacers, guide the rear fender onto the seat post and loosely tighten.

3) Place the seat back onto the bike to where you normally have your seat height set to and close the seat quick-release lever.

4) Align the fender to the wheel and tighten the fender clamp surrounding the seat post with the screwdriver. Then loosen and use the knobs on the fender to adjust the position of the fender to your preference. Once all is tightened back up, you're ready to roll!

To install the Rear Basket accessory, follow the below instructions:

1) Use the allen/hex key that comes with your backet to remove the screws from the rack, then place the basket on the rack and then re-insert and tighten the screws so that the basket is attached to the rack.

2) Open the quick-release lever below the bike seat and pull the seat up and out of the bike.

3) Arrange the basket's quick-release mechanism so that the seat post is able to be slid into the basket quick-release clamp.

4) Once the basket is roughly positioned onto the seat post, open the basket quick release clamp and alternate between turning the quick-release tightening-knob and closing the quick-release lever until the right pressure is achieved to keep the quick release tightly clamped to the seat post so that there is not movement.

5) Re-insert the combined seat and basket onto the bike. Adjust the seat height to your preferred position and close the seat quick-release. Then open the basket quick-release and adjust the hieight and position to your preference. Close the basket quick-release and you're ready to roll!

Pro tip: If you're putting your JackRabbit in small space like a car trunk and you have the JackRabbit basket attached to your seat, take the entire combined seat and basket off as one unit by opening the seat quick-release lever and pulling the seat and basket off together. Then when you're ready to put the seat back on, it's easy to re-insert and align the combined seat and basket set in one quick step.

Here are a few tips to keep your JackRabbit in tip top shape:

• Be sure to check your tire PSI regularly, which should be around 65 psi. If that’s not the case, add some air with a hand-operated pump with a pressure gauge.
• Note: If you purchased your JackRabbit before November 2021, please check the side of your tire for the recommended tire pressure which might differ from 65 psi.
• Wipe it down with a damp towel to keep it clean.
• Check the tightness of all bolts on your JackRabbit from time to time, including the footrest bolts.
• It's best to keep your battery plugged in whenever you are not riding your JackRabbit. At the very least, make sure to plug in the battery once every month.

We can ship to all 50 U.S. states, Canada and Puerto Rico.

However, due to high shipping costs, free shipping and our 1-year warranty are only available for orders $500+ and orders that are shipping within the contiguous U.S.

You can lock your JackRabbit with a typical bike lock. We recommend positioning the lock to the closed-half loop metal frame on the rear tire.

However, where allowed, we encourage bringing your JackRabbit indoors with you and not locking at all. Most stores will allow you to walk your JackRabbit inside, given it’s small design. See here for how you can easily switch it into folded walk mode to roll it effortlessly and conveniently indoors.

Or, you can also carry it inside, see here for how to do so.

Your JackRabbit’s tires should be inflated to 65 psi. To pump your tires, we recommend a hand-operated pump with a pressure gauge.

We do not recommend using a gas station air pump.

Note: If you purchased your JackRabbit before November 2021, please check the side of your tire for the recommended tire pressure which might differ from 65 psi.

No. Although the JackRabbit does great on light gravel and bumpy roads, it’s not designed to be ridden in the snow or in deep sand.

There are a few important differences to be aware of:

• The power button is located on the left side of the frame. It is a red colored switch and when pressed up (I) the power is on. When pressed down (O), the power is off.
• The battery level indicator is located on the battery itself. On the top of the battery, press the button in the middle of the battery and the surrounding LED lights will indicate the battery level. When all four lights are lit (three green and one red) = 75-100%, 3 = 50-75%, 2 = 25-50%, and 1 (red only) = 0-25%.
• The charge power is located on the top of the frame below the seat.
• The kickstand is located on the opposite side and moves in the opposite direction.
• The front wheel will not lock in place when rotated 180 degrees.

For the best experience, we recommend a maximum load weight of 240 lbs (meaning, the weight of the driver, accessories, plus anything that you might be carrying).

The JackRabbit will perform best for those 6’2” and under.

The JackRabbit weighs 24 lbs.

The maximum speed of the JackRabbit is 20 mph, but this can depend on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).

A fully charged JackRabbit can travel an average of 10+ miles on one charge.

However, this range is subject to vary depending on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying).

From a dead battery, it will take the JackRabbit about 3 hours to reach full charge.

We also offer an Extra Battery accessory.

48” long x 21” wide x 39” high

45” long x 7” wide x 30”” high

The JackRabbit is IPX4 water resistant, which means it can handle the odd splash of water.

However, we do not recommend riding your JackRabbit in the rain and it is not designed to be immersed in water.

To keep your JackRabbit clean, we recommend using a damp towel.

From the beginning, creating a safe and rigorously tested product with premium components has always been a priority for JackRabbit. So, it was critical to us that we meet and pass the most important test standards within our industry space and pass UL certified test standards, which include:

1. Consumer Product Safety Commission test standard certifications for bicycles: CPSC 16 CFR Part 1512

2. UL 2271 (Standard for Batteries for Use in Light Electric Vehicles (LEV) Applications)

3. UL 2272 (Standard for Electrical Systems and Personal E-Mobility Devices)

You do not need a license to ride a JackRabbit within the United States.

We recommend that only adults 18 years and older ride a JackRabbit. And everyone, regardless of age, should always wear a helmet when riding!

As of November 2022, JackRabbit technically classifies as an electric scooter in the United States. 

The JackRabbit team regularly samples and reviews the DMV websites from all 50 U.S. states, and we are confident that JackRabbit is legal to be ridden on all roads by U.S. federal and state laws in the same way that bikes, eBikes, and stand-up e-scooters are. 

Although the JackRabbit technically classifies and is regulated as an electric scooter, we describe it as a “bike” because it rides like a bike, has bike geometry, and is built using bike parts. This is similar to how people will refer to their motorcycle as a “bike.”

However, the regulations around electric vehicles, what products are classified as such, and where they are legal are constantly in flux. Please refer to your home state laws and local municipality laws for the latest information on electric vehicle rules and regulations in your area before purchasing and/or riding a JackRabbit.

As of November 2022, the JackRabbit is legal to ride in all 50 U.S. states as it is considered an electric scooter.

However, the regulations around electric vehicles, what products are classified as such, and where they are legal are constantly in flux. Please refer to your home state laws for the latest information on electric vehicle rules and regulations in your area before purchasing and/or riding a JackRabbit.

No, you can’t adjust the handlebar height.

This allows to keep the JackRabbit as light as possible. And after extensive testing, we’ve designed the handlebar height to and distance to work for the widest range of JackRabbit riders.

So, sit back on the seat, relax your arms and shoulders, and ride comfortably! No need to hunch your shoulders up or lean on the handlebars - as both will negatively affect handling and fun.

Yes! However, you will need to check your JackRabbit and carry-on the battery.

Before you fly, make sure to remove the battery and put it in your carry on luggage. See here for how to remove the battery. When the battery is removed, the JackRabbit is no longer “motorized,” which will be a requirement of all airlines. The JackRabbit can be considered a “mobility aid” or a “bike.”

Then, put the JackRabbit in a travel bag (you can buy a JackRabbit-approved travel bag here), and check that as a piece of luggage.

Although the JackRabbit is small in size, because of its shape, you can expect to pick it up in the oversized oversized/irregular baggage area of baggage claim

Happy traveling!

Yes, your JackRabbit will fit on most typical bike racks.

However, given it’s so small and light, it also can easily fold up and fit in the trunk or back seat of your car.

Yes! We recommend shipping your JackRabbit with either UPS or Fedex, and by ground shipping only (if you plan to ship the JackRabbit with its battery included).

Before shipping, be sure to put your JackRabbit into folded mode, so it's as slim as possible and can fit into a box more easily.

With the handlebars detached and front wheel turned around, your JackRabbit will fit into a 46" long, 31" tall, 8" wide box.

It's best to keep your battery plugged in whenever you are not riding your JackRabbit. At the very least, make sure to plug in the battery once every month.

Watch this video to see how to fold your JackRabbit into it’s smallest size for storage or transporting as well as how to fold the JackRabbit into Walk Mode to conveniently walk your JackRabbit indoors and slide it into convenient spaces like behind a door, in a closet, or behind the front seats of a car.

• Your reason for requesting a return
• Your order number
• The email used to place this order
• The items for which you are requesting a return. If you would like to return a JackRabbit, please also provide the serial number (which can be found stamped to the front of your JackRabbit, between the handlebars and the front wheel)

Click here to view and directly purchase our standard replacement parts. If you need a part that is not listed on our replacements part page, please contaxt our team at info@jackrabbit.bike.

All original and limited edition JackRabbits purchased and received within the contiguous U.S. automatically come with a 1-year warranty at purchase. Right now, we are not able to offer a warranty if you purchased or received your JackRabbit outside of the contiguous U.S.

You can find our full warranty policy here.

Yes, you can - however, if your return is accepted, you will need to pay for the shipment cost to return any JackRabbits or JackRabbit accessories back to our warehouse. You can find our full return policy here. To start a return, please email us at info@jackrabbit.bike with:

• Your reason for requesting a return
• Your order number
• The email used to place this order
• The items for which you are requesting a return. If you would like to return a JackRabbit, please also provide the serial number (which can be found stamped to the front of your JackRabbit, between the handlebars and the front wheel)

No. Right now, we are not able to offer a warranty if you purchased or received your JackRabbit outside of the contiguous U.S. You can find our full warranty policy here.

Knowing this difference, if trying-before-buying or a warranty is a concern for you, we recommend that you check our dealer locator to see if there are local dealers in your area that you can try a JackRabbit out at and ask about their service and warranty policy if you purchase from them.

You can also always contact us at info@jackrabbit.bike if you experience issues and we’ll see if we can help resolve - but we can’t guarantee in the same manner outside of the contiguous U.S.

First, make sure your battery is fully charged.

You can do this by turning on the power button located on the battery gauge found on your handlebars, above the throttle.

Your JackRabbit is fully charged when all three battery lights are on (red, yellow and green). As you lose charge, these battery lights will start to disappear.

When you see only the red light, we recommend that you charge your JackRabbit as soon as possible or swap in an extra battery.

To charge your JackRabbit battery, see here.

If you’re still having trouble, contact our team at info@jackrabbit.bike.

• If removing the front wheel: use a wrench to loosen one nut sufficiently until you can take the front wheel off.

• If removing the rear wheel, you will need to

  1. Disconnect the motor cable by unplugging the plug near the motor along the frame.
  2. Loosen each nut on both sides of the wheel
  3. Use a screwdriver or other pry bar to dislodge the washer that sits between the nut and the frame. This should be able to be dislodged easily.
Remove the wheel and when finished, reverse instructions to re-install the wheel. You can purchase a new innertube or new tire directly from us. If you need more help, please contact our team at info@jackrabbit.bike

To adjust your seat, find the quick release lever just below your seat cushion.

Flip open the quick release lever, and move your seat up and down. The ideal seat height should allow both feet to be flat on the ground when seated. You should also be able to walk onto the JackRabbit from behind with the seat going between your thighs and just below your buttocks. (Unlike a traditional bike, you don’t need to throw your leg over the frame of a JackRabbit.)

Clamp down the quick release lever when your seat is at the right height.

If you find that your seat slips down when you sit on it, it’s likely because the quick release lever needs to be tightened.

To tighten the quick release lever, flip it open. While open, adjust the knob on the quick release band to increase the pressure when closing the lever. The pressure should be set so that it is not effortless to close the lever, but the pressure does not need to be so high that it’s difficult to close the lever.

To recenter your seat, first find the quick release lever just below your seat cushion.

Flip open the quick release lever, and release it.

Then, remove the entire seat and seat post from the JackRabbit by pulling upwards on it until it is fully removed from the frame of the JackRabbit.

Turn the seat over and use a 5mm hex key or Allen key to loosen the seat bolt. Adjust the angle of the seat to what you find most comfortable, and then tighten the seat bolt.

Flip the seat back over, re-insert into the frame of the JackRabbit, and re-adjust the seat to your preferred height.

Then, reclamp the quick release lever.

First, open the quick release on your handlebars.

To get the right amount of pressure, when the quick release lever is open, adjust the knob on the quick release band to increase or decrease the pressure when closing the lever.

The pressure should be set so that it is not effortless to close the lever but the pressure does not need to be so high that it’s difficult to close the lever.

When you reach the right amount of pressure, center your handlebars and then reclamp the quick release lever.

First, make sure that you are plugging your JackRabbit into a standard US 110V AC outlet. Please note, the JackRabbit cannot be recharged directly from a USB port or a car's 12V DC outlet.

From a dead battery, it will take the JackRabbit about 3 hours to reach full charge.

Then, check to make sure that the power outlet you are using is working. Turn your JackRabbit off, and plug it into your power outlet. If there is a red or green light on the battery gauge, then you have power and should be able to charge your JackRabbit.

If a red or green light does not turn on, try another power outlet.

If that doesn’t work, and your JackRabbit is still not charging, please contact info@jackrabbit.bike.

A fully charged JackRabbit is designed to travel an average of 10+ miles on one charge.

However, this range is subject to vary depending on road conditions, weather conditions and temperature, as well as the total load weight (i.e. the weight of the rider, accessories, plus anything that you might be carrying) and a properly maintained battery (i.e. one that is regularly used and is not allowed to sit for months at a time without being plugged in and utilized).

If you are experiencing significantly less battery range and performance, please contact info@jackrabbit.bike.

Yes! You can take your JackRabbit to a bike shop for standard bike maintenance, for example, fixing tire punctures, brake cable/lever/rotor adjustments, and even wire connection repairs.

If for some reason your local bike shop wasn’t able to assist with your needs, feel free to give us a shout at info@jackrabbit.bike and we’ll help out as best as we can.