Returns Policy

Bike Returns

 

JackRabbit bike returns are available for eligible D2C bike purchases within 30 days of delivery.

To be eligible for return, the bike must:

  • Be requested for return within 30 days of delivery

  • Have been ridden 5 miles or less

  • Be in like-new or lightly tested condition

  • Be free from damage

  • Include all original items, including batter(ies), charger, manuals and packaging

  • Not be modified, crashed, abused, water damaged, or used outside normal test-ride conditions

 

To start a return, contact our Support team at info@jackrabbit.bike with:

  • Your order number

  • The email used to place the order

  • Your reason for requesting a return

  • Your bike serial number

  • The bike’s current mileage reading (and a photo of it)

  • Photos showing the bike’s condition

 

All returns must be approved by JackRabbit and issued a Return Merchandise Authorization (“RMA”) before being shipped back. Returns sent without an RMA may not be accepted.


Refunds

 

Refunds are processed after JackRabbit receives and inspects the returned bike.

Approved bike returns are subject to a $75 restocking fee. If the bike is returned damaged, missing items, over the mileage limit, or in a condition that requires cleaning, repair, or refurbishment, additional deductions may be applied on a case-by-case basis for repair, replacement, or refurbishment costs.

Refunds are issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.


Return Shipping

 

Customers are responsible for return shipping unless JackRabbit approves an exception. Original outbound shipping costs are non-refundable.


Items Not Covered by This Bike Return Policy

 

This bike test-ride return policy does not apply to:

  • Accessories, apparel, or replacement parts

  • Batteries

  • ModRabbit partner-fulfilled products

  • Dealer, wholesale, or B2B orders

  • Warranty claims

  • Final-sale items

 

Accessory, battery, ModRabbit, and warranty requests are handled under their applicable policies.